Host Norwood

Ford's Garage Norwood

Cincinnati (OH)

On-site

USD 17,000 - 22,000

Full time

14 days+

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Job summary

A local dining establishment in Cincinnati seeks a Host/Hostess to welcome and entertain guests, manage seating arrangements, and assist with customer inquiries. Ideal candidates should have a service-minded attitude and hold necessary food safety certifications. Responsibilities include maintaining cleanliness in guest areas and ensuring a positive dining experience. This role is crucial for creating brand loyalty and requires excellent communication skills.

Qualifications

Knowledge of basic restaurant hospitality.
Must be able to read, write and speak in English.
Compliance with dress and appearance policy.
Must have reliable transportation to work.
Basic computer usage skills.

Responsibilities

Welcome and entertain guests to provide a positive first impression.
Manage the efficient and timely seating of guests.
Answer phones and manage reservations.
Communicate with guests clearly and professionally.
Support restaurant safety and sanitation policies.
Assist in overall host stand setup and closing duties.

Skills

Service-minded attitude

Communication skills

Reliability

Cleanliness

Reliable transportation

Basic computer skills

Dress-code compliance

Test/monitoring knowledge

Education

Food Safety certification

Basic computer usage skills

Job description

Reports to: General Manager/Department Manager

Job Summary

Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend. The Host/Hostess welcomes and entertains guests in a warm, friendly manner to provide a positive first impression of service. They are responsible to manage the efficient and timely seating of our guests, answering the phones, call ahead seating, reservations, guest inquiries, and Curbside To-Go orders.

Responsibilities and Duties

Believes in and follows all team standards and expectations.
Adherance to attendance policy and procedural compliance.
Ready for each shift in full uniform.
Perform host stand set-up, opening duties, running side work and closing duties.
Be the positive and uplifting first and last impression of our guests.
Answer the phone promptly with a smile.
Communicate and seat guests in an organized, professional and friendly fashion.
Accept reservations based on Company standards.
Manage quotes and waiting periods based on Company standards using a guest management system.
Inspect restrooms and parking lot for cleanliness.
Maintain cleanliness of the host area and guest waiting areas.
Attend all employee meetings and bring suggestions for improvement.
Maintain restaurant safety and sanitation.
Assist in table maintenance and bussing for prompt seating.
Is aware of and abides by all liquor service laws.
Alert Manager immediately if intoxicated Guest enters the restaurant.
Always friendly and courteous on the telephone and in person.
Keep a clean and professional appearance at all times.
Handle guest concerns with courtesy.
Provide information to guests when requested.
Processes guest retail sales.
Take to-go orders for guests and process payment.
Perform other related duties as assigned by a Manager.

Minimum Qualifications

Knowledge of basic restaurant hospitality and fully engaged, service-minded attitude.
Food Safety certification, as state law requires.
Good hearing for safety and accurate communication (with or without accommodation).
Must be able to read, write and speak in English.
Must have reliable transportation to and from work.
Basic computer usage skills.
Must possess valid food safety certification or any other food/alcohol certification if required by state law.
Compliance with our dress and appearance policy including black slip resistant shoes.
Ability to pass general information and departmental tests (test score of 90% or higher).

Physical Requirements