Host

Original Roadhouse Grill; Gresham (OR); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

401k

Paid sick leave

Employee assistance

Dynamic work atmosphere

Career development

Descripción de la vacante

Original Roadhouse Grill is seeking a friendly Host to greet guests, seat diners, answer phones and assist servers during busy shifts. You will help maintain a clean lobby and manage the waiting list.

This role emphasizes guest acknowledgement, taking take-out orders, and delivering excellent service in a fast-paced restaurant. Benefits and growth opportunities are included, with training and teamwork emphasized.

You must be well groomed, reliable and able to stand for extended periods.

Responsabilidades

• Prepares the lobby area for guests’ arrival.
• Opens the door and greets guests as they enter.
• Determines seating preferences and advises guests of waiting time if any.
• Directs guests to waiting areas and maintains an accurate waiting list on a first come, first served basis.
• Notifies guests that their table is ready and guides the guests to the table.
• Distributes menus to each guest at the table.
• Answers the telephone before the third ring and responds to guest inquiries.
• Writes take-out orders from call-in or walk-in guests.
• Processes, packs and collects payment on take-out orders.
• Responds professionally to guest comments and questions.
• Assists servers by re-filling beverages, clearing plates and responding to requests from seated guests.
• Cleans and maintains lobby area.
• Monitors cleanliness of restrooms and level of restroom supplies.
• Opens the door and offers a parting comment to all departing guests.
• Verbally acknowledges all guests encountered in restaurant.
• Follows all health, safety, sanitation and security standards.
• Performs other duties as assigned by the supervisor.

Descripción del empleo

SUMMARY

The Host greets, seats and offers a parting comment to all guests, answers the phone and maintains sanitation, safety and cleanliness standards in their work area. The Host processes and packages take-out orders. The Host answers guest’s questions, responds to guest requests and assists servers in clearing plates and re-filling beverages when the restaurant is full and there is another Host or Manager at the front door. The Host consistently practices all guest acknowledgement requirements.

Reports To: Restaurant Manager

SPECIFIC RESPONSIBILITIES

• Prepares the lobby area for guests’ arrival.


• Opens the door and greets guests as they enter.


• Determines seating preferences and advises guests of waiting time if any.


• Directs guests to waiting areas and maintains an accurate waiting list on a first come, first served basis.


• Notifies guests that their table is ready and guides the guests to the table.


• Distributes menus to each guest at the table.


• Answers the telephone before the third ring and responds to guest inquiries.


• Writes take-out orders from call-in or walk-in guests.


• Processes, packs and collects payment on take-out orders.


• Responds professionally to guest comments and questions.


• Assists servers by re-filling beverages, clearing plates and responding to requests from seated guests.


• Cleans and maintains lobby area.


• Monitors cleanliness of restrooms and level of restroom supplies.


• Opens the door and offers a parting comment to all departing guests.


• Verbally acknowledges all guests encountered in restaurant.


• Follows all health, safety, sanitation and security standards.


• Performs other duties as assigned by the supervisor.

PERSONAL APPEARANCE

The Host must be well groomed and neatly dressed in a clean uniform. See employee handbook for a complete description of the dress code for the front of the house.

ESSENTIAL FUNCTIONS

The Host will be required to engage in the following physical action for up to an eight-hour shift:

• 45% Standing


• 45% Walking


• 5% Reaching


• 5% Cleaning

The Host either stands in the lobby area greeting and offering parting comments to guests or walks guests from the waiting area to a table in the dining room. The Host may be required to carry soiled plates and glassware weighing up to 5 pounds or to retrieve supplies from storage shelves weighing up to 10 pounds.

Environmental Exposure

The Host works in the climate controlled environment of the dining rooms, but will occasionally be required to package take-out order in the kitchen resulting in exposure to heat and humidity. The Host works with cleaning chemicals.

The Host engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Host must work well with limited supervision.

BENEFITS/PERKS

• Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)


• 401(k) retirement plan


• Paid sick leave


• Employee Assistance Plan


• A dynamic and energetic work atmosphere


• Career development