Host – Norwalk

El Baja; Norwalk (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

El Baja in Norwalk, California, is seeking a friendly and outgoing hostess to join our busy restaurant. In this role, you will greet guests as they enter, manage seating arrangements, and ensure a pleasant dining experience by providing excellent customer service.

The ideal candidate will possess a positive attitude, work well under pressure, and be able to stand for long periods. Prior restaurant experience is a plus. Availability to work evenings and weekends is required.

Qualifications

• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure.
• Able to work in a standing position for long periods of time.

Responsibilities

• Greeting guests as they enter and seating them.
• Engaging with guests to ensure satisfaction.
• Answering phone calls, taking reservations, and answering questions.

Skills

Top-notch customer service

Ability to work under pressure

Positive attitude

Work well with restaurant staff

Accurate money handling

Education

High school diploma or equivalent

Job description

Overview

Host Job Description

We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Responsibilities

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Providing guests with menus and answering initial questions.
• Seating guests at tables.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they’re happy with food and service.
• Responding to complaints and helping to resolve them by seeking a manager.
• Answering phone calls, taking reservations, and answering questions.
• Knowledge of the menu.
• Helping with other positions in the restaurant as needed.
• Providing great customer service.

Qualifications

• Hostess Requirements:
• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food/dishes when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.
• Availability to work evenings and on weekends, including holidays.