Host

Northgate Country Club and Walden Golf Club; Town of Texas (WI); On-site; USD 24,000 - 30,000; Full time

Job summary

Northgate Country Club and Walden Golf Club is seeking a hostess to greet guests, manage seating, and handle reservations in a busy dining room. You will answer phone calls, provide menus, and assist staff to ensure exceptional service.

A high school diploma is preferred; you must stand for long periods, lift trays safely, and follow instructions. Restaurant experience is a plus and a friendly, professional demeanor is essential.

Qualifications

• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.

Responsibilities

• Greet guests as they enter and manage waiting list.
• Provide menus and answer initial questions.
• Seat guests at tables or in waiting areas.
• Assign guests to tables while keeping rotation balanced for servers.
• Engage with guests to ensure satisfaction with food and service.
• Respond to complaints and help resolve them.
• Answer phone calls, take reservations, and answer questions.
• Know the menu to assist guests effectively.
• Assist other positions in the restaurant as needed.
• Provide excellent customer service.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Teamwork

Positive attitude

Education

High school diploma or equivalent

Tools

Point-of-sale (POS) system

Job description

A hostess or host greets customers as they enter a restaurant, takes their reservations or puts them on a waiting list, gives them menus and shows them to their seats. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.

Hostess Responsibilities

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they\'re happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations and answering questions.
• A knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Hostess Requirements

• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.