Host – Norwalk

El Baja; Norwalk (CA); On-site; USD 26,000 - 36,000; Full time

Job summary

El Baja is seeking a friendly hostess to greet guests, guide seating, and assist with reservations in a fast-paced setting. You will ensure guests are welcomed, menus provided, and questions answered with a focus on excellent service.

The role requires standing for long periods, multitasking, and a willingness to help other staff as needed. Evening and weekend availability is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and maneuver trays of food/dishes when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.
• Availability to work evenings and on weekends, including holidays.

Responsibilities

• Greet guests as they enter and seat them or place on waiting list.
• Provide menus and answer initial questions; seat guests at tables.
• Assign guests to preferred tables while maintaining rotation for servers.
• Engage with guests to ensure satisfaction with food and service.
• Address complaints and escalate to a manager when needed.
• Answer phone calls, take reservations, and field questions.
• Know the menu to answer questions.
• Support other positions in the restaurant as needed.
• Provide excellent customer service.

Skills

Customer service

Communication

Multitasking

Stamina

POS system

Education

High school diploma

Tools

POS system

Job description

Host Job Description

We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Hostess Responsibilities

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.Seating guests at tables
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they’re happy with food and service.
• Responding to complaints and helping to resolve them by seeking a manager.
• Answering phone calls, taking reservations, and answering questions.
• Knowledge of the menu.
• Helping with other positions in the restaurant as needed.
• Providing great customer service.

Hostess Requirements

• High school diploma or equivalent preferred.
• Ability to provide top-notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food/dishes when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Restaurant experience a plus.
• Availability to work evenings and on weekends, including holidays.