Host - Lee's Summit

Jack Stack Barbecue; Lee's Summit (MO); On-site; USD 16,531 - 20,664; Part time

Job summary

A well-known restaurant chain is looking for a Host/Hostess in Lee's Summit, Missouri to greet and seat guests with exceptional service. The ideal candidate should have effective communication skills and the ability to maintain a positive environment. Responsibilities include managing the seating flow, assisting team members, and ensuring cleanliness at the host station. Come join our diverse team and contribute to an inclusive atmosphere where everyone feels welcome.

Qualifications

• Ability to focus on guest needs and maintain concentration under pressure.
• Must possess effective communication skills for guest satisfaction.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests sincerely and acknowledge their presence at all times.
• Manage seating flow efficiently and assist team members.
• Maintain cleanliness and organization at the host station.

Skills

Customer relations

Effective communication

Positive guest relations

Calm and courteous demeanor

Ability to prioritize

Education

Minimum age 18

Job description

Title

Host/Hostess

Reports To

Floor / Hospitality Manager

Summary

Responsible for courteously greeting and escorting guests to tables and assisting in seating, in a manner that exceeds the guests’ expectations. Maintains organization, cleanliness and sanitation of the host/wait areas and equipment.

Essential Functions

• Sincerely and professionally greets and welcomes guests.
• Maintains a professional presence at the restaurant’s entrance at all times.
• Greets guests, escorts them to tables and provides menus.
• Graciously manages the waiting lines and efficiently seats the guests.
• Manages the seating flow of the dining room, including seating large parties.
• Genuinely thanks the guests as they leave the restaurant.
• Answers phones in a professional manner.
• Knows store information (hours of operation, phone numbers, managers, location).
• Knows the menu information and daily specials.
• Understands the wait procedures and reservation policies.
• Completes pre‑shift set‑up, running duties, and post‑shift closing duties.
• Assists other team members in completing their assigned duties and tasks.
• Cheerfully accommodates the needs and requests of any guest.
• Responsible for the complete set‑up, stocking and service of the host/hostess station and entrance.
• Continuously maintains a neat, clean, organized, safe and comfortable environment for our guests.
• Maintains and strictly abides by sanitation/health regulations.
• Adheres to appearance and uniform standards.
• Adheres to all restaurant standards, policies and procedures.
• Additional duties may be assigned as the needs arise.

Education And Experience

• Must be at least 18 years of age.
• Previous customer relations experience is preferred but not required.
• Ability to communicate effectively to assure complete guest satisfaction.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to prioritize, organize and follow up.
• Ability to provide clear, pleasant telephone communication with proper grammar.
• Ability to perform job functions with minimal supervision.
• Ability to follow directions thoroughly.
• Ability to work in a fast‑paced environment.

Physical Requirements

• Able to stand or walk constantly, 100% of shift.
• Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift.

Equal Opportunity and Inclusion Statement

Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.

Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job‑related duties assigned by their manager. This document does not create an employment contract, implied or otherwise. Fiorella’s Jack Stack is an at‑will employer.