Host - Lenexa

Fiorella's Jack Stack BBQ; Lenexa (KS); On-site; USD 17,000 - 25,000; Full time

Job summary

Fiorella's Jack Stack BBQ in Lenexa, KS is seeking a friendly host/hostess to greet guests, escort them to tables, and manage seating with warmth and efficiency. You will handle phone inquiries professionally and help maintain a clean, organized entrance area.

Ideal candidates communicate clearly, stay calm in a fast-paced setting, and provide outstanding guest service while following restaurant policies and safety standards. Training provided.

Qualifications

• Must be at least 18 years old.
• No felony convictions.
• Previous customer relations experience preferred but not required.
• Ability to communicate effectively to ensure guest satisfaction.
• Ability to remain calm and courteous in busy environments.
• Ability to follow directions and work with minimal supervision.

Responsibilities

• Greet and welcome guests professionally.
• Escort guests to tables and provide menus.
• Manage waiting lines and seating flow for the dining room.
• Answer phones in a professional manner.
• Know hours, location, and key restaurant information.
• Maintain clean, organized host/hostess station and seating area.

Skills

Customer service

Communication

Professionalism

Hospitality

Teamwork

Job description

Responsible for courteously greeting and escorting guests to tables and assisting in seating, in a manner that exceeds the guests’ expectations. Maintains organization, cleanliness and sanitation of the host/wait areas and equipment.

ESSENTIAL FUNCTIONS

• Sincerely and professionally greets and welcomes guests.
• Maintains a professional presence at the restaurant’s entrance at all times.
• Greets guests, escorts them to tables and provides menus.
• Graciously manages the waiting lines and efficiently seats the guests.
• Manages the seating flow of the dining room, including seating large parties.
• Genuinely thanks the guests as they leave the restaurant.
• Answers phones in a professional manner.
• Knows store information (hours of operation, phone numbers, managers, location).
• Knows the menu information and daily specials.
• Understands the wait procedures and reservation policies.
• Completes pre-shift set-up, running duties, and post shift closing duties.
• Assists other team members in completing their assigned duties and tasks.
• Cheerfully accommodates the needs and requests of any guest.
• Responsible for the complete set-up, stocking and service of the host/hostess station and entrance.
• Continuously maintains a neat, clean, organized, safe and comfortable environment for our guests.
• Maintains and strictly abides by sanitation/health regulations.
• Adheres to appearance and uniform standards.
• Adheres to all restaurant standards, policies and procedures.
• Additional duties may be assigned as the needs arise.

EDUCATION AND EXPERIENCE

• Must be at least 18 years of age.
• Cannot be convicted of a felony.
• Previous customer relations experience is preferred, but not required.
• Ability to communicate effectively to assure complete guest satisfaction.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to prioritize, organize and follow up.
• Ability to provide clear, pleasant telephone communication with proper grammar.
• Ability to perform job functions with minimal supervision.
• Ability to follow directions thoroughly.
• Ability to work in a fast-paced environment.

PHYSICAL REQUIREMENTS

• Able to stand or walk constantly, 100% of shift
• Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift

EQUAL OPPORTUNITY AND INCLUSION STATEMENT

• Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
• Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.