Host - Overland Park

Jack Stack Barbecue; Overland Park (KS); On-site; USD 16,531 - 20,664; Full time

Job summary

A popular barbecue restaurant in Overland Park is seeking a Host to ensure guests are greeted warmly and seated efficiently. This role involves maintaining a clean and welcoming environment, managing the dining room flow, and assisting guests and team members as needed. Ideal candidates should have strong communication skills and the ability to thrive in a fast-paced setting.

Qualifications

• At least 18 years of age required.
• Previous customer relations experience preferred.
• Ability to communicate effectively.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and welcome guests professionally.
• Manage seating flow efficiently.
• Maintain cleanliness and organization of the host area.
• Assist team members as needed.

Skills

Customer relations

Effective communication

Calm under pressure

Organizational skills

Positive guest relations

Job description

Join to apply for the Host - Overland Park role at Jack Stack Barbecue

Summary

Responsible for courteously greeting and escorting guests to tables and assisting in seating, in a manner that exceeds the guests’ expectations. Maintains organization, cleanliness and sanitation of the host/wait areas and equipment.

Essential Functions

• Sincerely and professionally greets and welcomes guests.
• Maintains a professional presence at the restaurant’s entrance at all times.
• Greets guests, escorts them to tables and provides menus.
• Graciously manages the waiting lines and efficiently seats the guests.
• Manages the seating flow of the dining room, including seating large parties.
• Genuinely thanks the guests as they leave the restaurant.
• Answers phones in a professional manner.
• Knows store information (hours of operation, phone numbers, managers, location).
• Knows the menu information and daily specials.
• Understands the wait procedures and reservation policies.
• Completes pre-shift set-up, running duties, and post shift closing duties.
• Assists other team members in completing their assigned duties and tasks.
• Cheerfully accommodates the needs and requests of any guest.
• Responsible for the complete set-up, stocking and service of the host/hostess station and entrance.
• Continuously maintains a neat, clean, organized, safe and comfortable environment for our guests.
• Maintains and strictly abides by sanitation/health regulations.
• Adheres to appearance and uniform standards.
• Adheres to all restaurant standards, policies and procedures.
• Additional duties may be assigned as the needs arise.

Education And Experience

• Must be at least 18 years of age.
• Cannot be convicted of a felony.
• Previous customer relations experience is preferred, but not required.
• Ability to communicate effectively to assure complete guest satisfaction.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to promote positive relations with all individuals who approach the restaurant and by telephone.
• Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations.
• Ability to prioritize, organize and follow up.
• Ability to provide clear, pleasant telephone communication with proper grammar.
• Ability to perform job functions with minimal supervision.
• Ability to follow directions thoroughly.
• Ability to work in a fast-paced environment.

Physical Requirements

• Able to stand or walk constantly, 100% of shift
• Able to lift up to 50 pounds, bend, lift, push and pull materials throughout shift

Equal Opportunity And Inclusion Statement

• Jack Stack BBQ is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
• Jack Stack BBQ is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.

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