Host - Cumberland 2027

Outdoor Recreation Hospitality; Morehead (KY); On-site; USD 17,000 - 23,000; Full time

Job summary

Outdoor Recreation Hospitality LLC is seeking a Host to join Daniel Boone National Forest locations. The Host provides a quality recreational experience, handling gate/check-in operations, parking, housekeeping, and guest services.

The role may involve retail work and other duties in an assigned campground or area. Strong customer service, flexibility for evenings/weekends/holidays, basic money handling, and the ability to lift 25+ pounds are essential.

Qualifications

• Strong customer service and excellent verbal and written communication skills.
• Ability to de-escalate challenging situations with guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision and in a fast-paced environment.
• Flexible schedule including evenings, weekends, and holidays.
• Basic manual labor abilities; able to lift 25+ pounds.
• Able to move safely over rough terrain and withstand extreme weather.
• Must have a valid driver''s license and reliable transportation.

Responsibilities

• Provides courteous, helpful customer service and educates visitors on area rules and local facilities; promotes programs.
• Registers campers, collects fees, and sells retail items; handles reservations and inquiries.
• Operates cash register and records revenues; maintains logs and visitor-use data.
• Verifies payments, issues tickets, and manages parking and fee boards.
• Performs evening rounds to ensure compliance with rules; inspects facilities for safety and cleanliness.
• Cleans restrooms and facilities; stocks supplies and maintains cleanliness.
• Rakes and grooms sites; maintains trails and rental cabins; assists with turnover.
• May assist with activity programs and retail duties.

Skills

Customer service

De-escalation

Money handling

Teamwork

Flexibility

Physical stamina

Lift 25+ lbs

Driver's license

Job description

Outdoor Recreation Hospitality LLC, dba Daniel Boone-

Daniel Boone National Forest consists of over 700,000 acres of Kentucky’s rugged wilderness, including lush forests, cliffs, and winding rivers. Our employment opportunities are rewarding positions for those passionate about preserving natural beauty, providing essential services, and helping others enjoy the scenic splendor of this iconic national forest. Join our 2027 team today.

Title: Host
Reports To: General Manager
Department: Operations

Summary:

The Host provides a quality recreational experience for visitors within areas operated by the Company. The position is frequently filled by two people but may be an individual role in certain locations. The Host handles nearly all operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work.

RESPONSIBILTIES:

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations, and stays familiar with local points of interest and facilities; knows rates, hours, and special events; promotes Company and partner programs; notifies the supervisor of guest dissatisfaction.
• Registers campers, collects fees, and sells retail items such as firewood, ice, and concession goods; checks in reservations and day-use visitors, answers phones, and helps guests make reservations.
• Operates a cash register and processes cash, credit, and debit transactions; records revenues and fee data using Company-approved forms and keeps logs, receipts, and visitor-use data.
• Verifies payment and permits, issues tickets for non-payment, keeps fee and information boards accurate, and helps control parking, boat ramp, and picnic areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects launch ramps and campgrounds for cleanliness and safety.
• Clean vault toilets/bathrooms as part of their duties.
• Cleans, sanitizes, and stocks restrooms; empties trash and replaces liners; cleans roadways, trails, campsites, picnic tables, fire rings, and grills; also cleans showers, chem-toilets, laundry, and office facilities on the approved schedule and follows Company recycling guidelines.
• Rakes and grooms sites and public areas with weed eaters, mowers, and leaf blowers; removes litter and micro-trash; maintains trails, outposts, and rental cabins.
• Turns over rental cabins (changing linens and towels, restocking, vacuuming, dusting), handles laundry, and responds to spills and broken glass.
• Monitors janitorial supplies and equipment and cleans and stores equipment at the end of each shift.
• Reports unsafe or hazardous conditions as discovered; reports property damage and maintenance issues to the supervisor; logs and returns lost and found and guest property.
• Handles emergencies, including directing emergency vehicles; follows safety, security, and privacy policies and uses chemicals and tools safely.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• May assist with activity programs and plan shifts.
• May be assigned retail duties, including operating a point-of-sale system, stocking merchandise, and assisting customers with purchases.
• All other related duties as needed.

REQUIREMENTS:

• Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
• Ability to de-escalate challenging situations with co-workers or guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision, learn quickly, and follow instructions accurately; works independently and as part of a team in a fast-paced environment.
• Flexible schedule, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
• Basic manual labor abilities, including willingness to clean and sanitize with chemicals and clean debris/ash from fire pits; able to lift 20 pounds frequently and 25+ pounds occasionally.
• Able to move safely over rough terrain and work in extreme weather; able to stand in place or move about for long periods.
• Able to tow own RV (where applicable) in and out of campgrounds in emergencies.
• At least 18 years old (21 to drive), with reliable transportation; bondable. Valid driver's license and insurable through the Company's motor vehicle carrier.
• Familiar with Company and partner agency policies; boating rules and lake geography where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligibleemployees are offered health benefit. Allhours worked will be paid