Host - Cedar Point 2027

Tennessee Valley Hospitality, LLC; Cedar Point (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health benefits

Job summary

Cedar Point, operated by Tennessee Valley Hospitality LLC, is seeking a seasonal Host for the 2027 season at the Normandy Lake Reservoir location in Manchester, TN. The role is non-exempt and may be shared between two people in some locations, handling gate/check-in, housekeeping, customer service, and light retail duties.

Responsibilities include registering campers, processing payments, maintaining cleanliness, and assisting with cabin turnover and safety tasks.

Qualifications

• Strong customer service and excellent verbal and written communication skills.
• Ability to de-escalate challenging situations with guests or coworkers.
• Basic recordkeeping and money handling experience; good math aptitude.
• Able to work with minimal supervision and in a fast-paced environment.
• Flexibility to work evenings, weekends and holidays; early mornings and on-call shifts.

Responsibilities

• Provide courteous customer service and educate guests on area rules and facilities.
• Register campers, collect fees, and sell retail items like firewood and ice.
• Operate a cash register and process transactions; log revenues as required.
• Verify payments, issue tickets, and help control parking and common areas.
• Perform rounds to ensure safety and cleanliness of campgrounds and facilities.
• Clean and stock restrooms, lobbies, and public spaces; assist with debris cleanup.
• Rake and groom sites, maintain trails, and assist with cabin turnover tasks.
• Assist with activity programs and occasional retail duties.

Job description

Tennessee Valley Hospitality LLC, dba Cedar Point – Seeking a dynamic role that allows you to contribute to a fun and memorable experience for guests, all while working in a fast-paced, exciting environment? Join us for the 2027 season! Located on Normandy Lake Reservoir in Manchester, TN, Cedar Point offers guests an unforgettable lakeside experience, with beautiful views, outdoor activities, and exceptional hospitality. Be part of a team that brings joy to visitors in one of the most scenic and sought‑after destinations in the region.

Whether you're a seasoned outdoor professional or looking to start a new adventure, we’d love to hear from you!

Title: Host
Reports To: General Manager
Department: Operations

FLSA: Seasonal, variable hour, non‑exempt

Summary: The Host provides a quality recreational experience for visitors within areas operated by the Company. The position is frequently filled by two people but may be an individual role in certain locations. The Host handles nearly all operational tasks in an assigned campground or area, including gate and check‑in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work.

RESPONSIBILTIES:

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations, and stays familiar with local points of interest and facilities; knows rates, hours, and special events; promotes Company and partner programs; notifies the supervisor of guest dissatisfaction.
• Registers campers, collects fees, and sells retail items such as firewood, ice, and concession goods; checks in reservations and day‑use visitors, answers phones, and helps guests make reservations.
• Operates a cash register and processes cash, credit, and debit transactions; records revenues and fee data using Company‑approved forms and keeps logs, receipts, and visitor‑use data.
• Verifies payment and permits, issues tickets for non‑payment, keeps fee and information boards accurate, and helps control parking, boat ramp, and picnic areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects launch ramps and campgrounds for cleanliness and safety.
• Clean vault toilets/bathrooms as part of their duties.
• Cleans, sanitizes, and stocks restrooms; empties trash and replaces liners; cleans roadways, trails, campsites, picnic tables, fire rings, and grills; also cleans showers, chem‑toilets, laundry, and office facilities on the approved schedule and follows Company recycling guidelines.
• Rakes and grooms sites and public areas with weed eaters, mowers, and leaf blowers; removes litter and micro‑trash; maintains trails, outposts, and rental cabins.
• Turns over rental cabins (changing linens and towels, restocking, vacuuming, dusting), handles laundry, and responds to spills and broken glass.
• Monitors janitorial supplies and equipment and cleans and stores equipment at the end of each shift.
• Reports unsafe or hazardous conditions as discovered; reports property damage and maintenance issues to the supervisor; logs and returns lost and found and guest property.
• Handles emergencies, including directing emergency vehicles; follows safety, security, and privacy policies and uses chemicals and tools safely.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• May assist with activity programs and plan shifts.
• May be assigned retail duties, including operating a point‑of‑sale system, stocking merchandise, and assisting customers with purchases.
• All other related duties as needed.

REQUIREMENTS:

• Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
• Ability to de‑escalate challenging situations with co‑workers or guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision, learn quickly, and follow instructions accurately; works independently and as part of a team in a fast‑paced environment.
• Flexible schedule, including regular evenings, weekends, and holidays; early mornings, peak periods, and on‑call shifts as needed.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Basic manual labor abilities, including willingness to clean and sanitize with chemicals and clean debris/ash from fire pits; able to lift 20 pounds frequently and 25+ pounds occasionally.
• Able to move safely over rough terrain and work in extreme weather; able to stand in place or move about for long periods.
• Able to tow own RV (where applicable) in and out of campgrounds in emergencies.
• At least 18 years old (21 to drive), with reliable transportation; bondable. Valid driver's license and insurable through the Company’s motor vehicle carrier.
• Familiar with Company and partner agency policies; boating rules and lake geography where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid