Host - Barton Springs 2027

Tennessee Valley Hospitality, LLC; Morristown (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

Tennessee Valley Hospitality LLC, dba Barton Springs in Normandy, TN, is hiring for a Host to welcome guests and manage gate, reservations, and basic customer service tasks in a seasonal setting.

The Host role covers housekeeping coordination, cash handling, safety, and assisting with retail or activity programs as needed. Flexible schedule includes evenings, weekends, and holidays.

Join a team committed to preserving the guest experience at this scenic recreation area.

Qualifications

• Strong customer service and excellent verbal and written communication.
• Enjoys extensive public contact with a courteous, helpful attitude.
• Ability to de-escalate challenging situations and work in a team.

Responsibilities

• Provides courteous, helpful customer service and educates visitors on area rules and facilities.
• Registers campers, collects fees, and assists with reservations and retail sales.
• Operates cash register, processes transactions, and keeps logs and data.
• Monitors safety, cleans and maintains restrooms, and assists with janitorial duties.
• Turns over rental cabins, handles laundry, and supports housekeeping tasks.
• May assist with activity programs and retail duties as needed.

Skills

Customer service

Communication

Job description

Tennessee Valley Hospitality LLC, dba Barton Springs – If you're looking to be part of a vibrant natural destination, Barton Springs is the perfect opportunity for you. Located across the lake from Cedar Point in Normandy, TN, and nestled along the scenic Normandy Lake Reservoir, Barton Springs offers a stunning outdoor atmosphere. Join our 2027 team in a role ideal for those passionate about nature and public service. Help us preserve and enhance the experience at this beloved, scenic location.

Tennessee Valley Hospitality LLC, dba Barton Springs – If you're looking to be part of a vibrant natural destination, Barton Springs is the perfect opportunity for you. Located across the lake from Cedar Point in Normandy, TN, and nestled along the scenic Normandy Lake Reservoir, Barton Springs offers a stunning outdoor atmosphere. Join our 2027 team in a role ideal for those passionate about nature and public service. Help us preserve and enhance the experience at this beloved, scenic location. Interested? Let’s Talk!
We encourage applicants to reach out for more details about each campground’s unique offerings. Whether you're a seasoned outdoor professional or looking to start a new adventure, we’d love to hear from you!

Title: Host
Reports To: General Manager
Department: Operations

FLSA: Seasonal, variable hour, non-exempt

Summary: The Host provides a quality recreational experience for visitors within areas operated by the Company. The position is frequently filled by two people but may be an individual role in certain locations. The Host handles nearly all operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work.

RESPONSIBILTIES:

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations, and stays familiar with local points of interest and facilities; knows rates, hours, and special events; promotes Company and partner programs; notifies the supervisor of guest dissatisfaction.
• Registers campers, collects fees, and sells retail items such as firewood, ice, and concession goods; checks in reservations and day-use visitors, answers phones, and helps guests make reservations.
• Operates a cash register and processes cash, credit, and debit transactions; records revenues and fee data using Company-approved forms and keeps logs, receipts, and visitor-use data.
• Verifies payment and permits, issues tickets for non-payment, keeps fee and information boards accurate, and helps control parking, boat ramp, and picnic areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects launch ramps and campgrounds for cleanliness and safety.
• Clean vault toilets/bathrooms as part of their duties.
• Cleans, sanitizes, and stocks restrooms; empties trash and replaces liners; cleans roadways, trails, campsites, picnic tables, fire rings, and grills; also cleans showers, chem-toilets, laundry, and office facilities on the approved schedule and follows Company recycling guidelines.
• Rakes and grooms sites and public areas with weed eaters, mowers, and leaf blowers; removes litter and micro-trash; maintains trails, outposts, and rental cabins.
• Turns over rental cabins (changing linens and towels, restocking, vacuuming, dusting), handles laundry, and responds to spills and broken glass.
• Monitors janitorial supplies and equipment and cleans and stores equipment at the end of each shift.
• Reports unsafe or hazardous conditions as discovered; reports property damage and maintenance issues to the supervisor; logs and returns lost and found and guest property.
• Handles emergencies, including directing emergency vehicles; follows safety, security, and privacy policies and uses chemicals and tools safely.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• May assist with activity programs and plan shifts.
• May be assigned retail duties, including operating a point-of-sale system, stocking merchandise, and assisting customers with purchases.
• All other related duties as needed.

REQUIREMENTS:

• Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
• Ability to de-escalate challenging situations with co-workers or guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision, learn quickly, and follow instructions accurately; works independently and as part of a team in a fast-paced environment.
• Flexible schedule, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• Basic manual labor abilities, including willingness to clean and sanitize with chemicals and clean debris/ash from fire pits; able to lift 20 pounds frequently and 25+ pounds occasionally.
• Able to move safely over rough terrain and work in extreme weather; able to stand in place or move about for long periods.
• Able to tow own RV (where applicable) in and out of campgrounds in emergencies.
• At least 18 years old (21 to drive), with reliable transportation; bondable. Valid driver's license and insurable through the Company's motor vehicle carrier.
• Familiar with Company and partner agency policies; boating rules and lake geography where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid