Host - Cece's Roland Park

Live; Baltimore (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Meals provided

Referral program

Growth opportunities with Live!

Job summary

Live! Hospitality & Entertainment is hiring a Host at Cece's Roland Park in Baltimore. You will work with our culinary team across dining spaces, greeting guests, managing reservations, and coordinating seating with a focus on excellent service.

Role may require nights, weekends, and holidays. Competitive hourly pay and benefits offered through Live! Hospitality & Entertainment.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Strong communication with guests, employees and third parties.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain accurate wait times when needed.
• Greet guests at entrance and bid them goodbye to create a positive experience.
• Coordinate seating and communicate with guests to ensure fast, courteous service.
• Occasionally buss tables to expedite seating.
• Read and understand seating charts.

Skills

Customer service

Hosting experience

Fluent English

Communication skills

Tools

Reservations system

Job description

Cece's Roland Park is seeking talented professionals to join our team. Work alongside our culinary team, crafting innovative European cuisine with coastal flair in our main dining area at Cece's Roland Park and mastering signature house-made pastas and artisan pizzas at the adjacent Cece's Kitchen. From fine dining to casual fare, you'll hone your skills across diverse culinary spaces, including our stunning al fresco courtyard. As part of the Live! Hospitality & Entertainment family, with over 100 venues nationwide, you'll enjoy competitive DC wages, free parking, and unparalleled development and growth opportunities. Turn your culinary passion into a rewarding career at Cece's Roland Park!

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Benefits (for full time associates)

• Health Insurance
• Vision Insurance
• Meals provided
• Referral program
• Growth opportunities with Live! Hospitality & Entertainment

The hourly rate for this role is $16 - $18 an hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.