Server - Cece's Roland Park

Live! Hospitality & Entertainment; Baltimore (MD); On-site; USD 4,100 - 6,900; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision Insurance

Meals provided

Referral program

Growth opportunities with Live!

Job summary

Cece's Roland Park, part of the Live! Hospitality & Entertainment family, seeks skilled servers to craft exceptional guest experiences in a vibrant dining environment. You will join a team across main dining, casual fare, and al fresco spaces, delivering attentive service with a smile.

This tipped position offers base pay plus tips, with growth opportunities within the Live! network. Experience in a fast-paced setting and strong English communication are essential.

Qualifications

• Minimum 1 year serving in a fast-paced venue such as a nightclub or restaurant.
• Knowledge of liquor brands, beer, wine, and garnishes; upsell experience preferred.
• Must meet state legal age requirements.
• Must speak fluent English; other languages a plus.
• Alcohol/food handling certification or permit required by local/state government.
• Reading and writing abilities used for taking orders and paperwork.
• Cash and credit handling experience.
• Night, weekend, and holiday shifts may be required.

Responsibilities

• Greet guests and take beverage and food orders promptly.
• Serve cocktails and/or menu items; upsell where appropriate.
• Maintain professionalism with a smile to ensure guest satisfaction.
• Communicate clearly with coworkers and kitchen staff, including through the POS system.
• Know concept products and menu items to guide guest experience and upsell.
• Check IDs to verify legal drinking age.
• Monitor guests' alcohol consumption and stop service as needed; report incidents.
• Complete side work and accurately account for all sales and payments.
• Flag service or safety issues to management and participate in service recovery.
• Promote teamwork and coordinate with other departments for smooth service.
• Coordinate with bartenders and kitchen for ordering and receiving food and beverages.

Skills

Fluent English

Customer service

Communication skills

Teamwork

Cash handling

Education

Alcohol awareness certification

Food service permit / health card

Tools

POS system

Job description

Cece's Roland Park is seeking talented professionals to join our team. Work alongside our culinary team, crafting innovative European cuisine with coastal flair in our main dining area at Cece's Roland Park and mastering signature house-made pastas and artisan pizzas at the adjacent Cece's Kitchen. From fine dining to casual fare, you'll hone your skills across diverse culinary spaces, including our stunning al fresco courtyard. As part of the Live! Hospitality & Entertainment family, with over 100 venues nationwide, you'll enjoy competitive DC wages, free parking, and unparalleled development and growth opportunities. Turn your culinary passion into a rewarding career at Cece's Roland Park!

Server Responsibilities Include, But Are Not Limited To

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times. Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Server position requires the ability to perform the following

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Bending, stooping, kneeling, lifting.

Benefits (for full time associates)

• Health Insurance
• Dental insurance
• Vision Insurance
• Meals provided
• Referral program
• Growth opportunities with Live! Hospitality & Entertainment

This is a tipped position. The hourly rate is $3.63 + tips.