Outlet Server - HRC Las Vegas Strip Family Dining

Hard Rock Cafe International; Las Vegas (NV); On-site; USD 17,000 - 34,000; Full time

Job summary

Hard Rock Cafe International in Las Vegas is seeking a Server to take orders, serve food, handle transactions, and ensure guests have a memorable experience. You will maintain product knowledge, demonstrate responsible service, and support opening/closing duties. A high school diploma or GED and proper food safety practices are required.

Position emphasizes guest satisfaction, upselling, and professionalism in a fast-paced environment with attention to detail and a friendly attitude.

Qualifications

• High School diploma or GED required.
• Follows all food safety & sanitation procedures.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions using a point-of-sale system.
• Check IDs for guests who appear under 30.
• Demonstrating responsible alcohol service.
• Demonstrating product knowledge.
• Suggestive selling using proven techniques.
• Answering questions accurately and politely.
• Satisfying guest needs and checking back during their experience.
• Maintaining a clean and organized station including pre-bussing.
• Performing opening, closing and side duties.
• Know table/station numbers and direct guests to areas/restrooms.
• Create memorable experiences and entertain guests to earn “Raving Fans.”

Skills

Calm under pressure

Organized

Customer friendly

Education

High School diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Server

Job Description

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Qualifications

• High School diploma or GED equivalents.
• Follows all food safety & sanitation procedures. In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

Skills

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time.

Additional Requirements

• In some U.S. states, a legal minimum age is required to serve food & alcohol – check with the person interviewing you to ensure you meet these requirements.
• Practicing all general safety standards.
• Maintaining a well-groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC’s 5 core Values and Mission Statement.
• Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Busser job description.