HOST - CASHIER

Hollywood Casino Aurora; Aurora (IL); On-site; USD 17,000 - 24,000; Full time

Job summary

The Host/Cashier position at the Red Lotus in Aurora is responsible for providing a warm, welcoming experience for guests entering the Asian specialty restaurant. You will manage guest flow, seating, and waitlists while ensuring timely communication between front-of-house and kitchen staff to support smooth operations.

Requirements include a high school diploma or equivalent and prior restaurant or hospitality experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Previous restaurant or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to work as part of a team.
• Friendly and approachable personality.

Responsibilities

• Greet guests promptly and courteously upon arrival.
• Manage reservations, waitlists, and seating assignments efficiently.
• Escort guests to tables and provide menus.
• Monitor guest flow and communicate table availability to servers and kitchen staff.
• Answer phone calls and respond to inquiries regarding reservations, hours, and menu offerings.
• Ensure the dining area and entrance are clean, organized, and presentable.
• Assist with special requests, large parties, and event seating as needed.
• Coordinate with servers and management to ensure smooth service during peak periods.
• Maintain knowledge of menu items, specials, and restaurant policies.
• Follow all safety, sanitation, and health guidelines.

Education

High school diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Red Lotus

A dazzling fusion of East and West - where bold Asian flavors meet red-carpet elegance.

Summary

The Host/Cashier is responsible for providing a warm, welcoming experience for all guests entering the Asian specialty restaurant. This role manages guest flow, seating assignments, and waitlist coordination while ensuring timely communication between the front-of-house and kitchen staff. The Host sets the tone for an exceptional dining experience and supports smooth restaurant operations.

• Greet guests promptly and courteously upon arrival.
• Manage reservations, waitlists, and seating assignments efficiently.
• Escort guests to tables and provide menus.
• Monitor guest flow and communicate table availability to servers and kitchen staff.
• Answer phone calls and respond to inquiries regarding reservations, hours, and menu offerings.
• Ensure the dining area and entrance are clean, organized, and presentable.
• Assist with special requests, large parties, and event seating as needed.
• Coordinate with servers and management to ensure smooth service during peak periods.
• Maintain knowledge of menu items, specials, and restaurant policies.
• Follow all safety, sanitation, and health guidelines.

BRING US YOUR BEST.

• High school diploma or equivalent required.
• Previous restaurant or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent customer service skills.
• Strong organizational and problem-solving abilities.
• Ability to work as part of a team.
• Friendly and approachable personality.
• Ability to remain calm and professional under pressure.
• Standing and walking for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Frequent bending, reaching, and movement throughout the dining area.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

Starting at $15.00 per hour, based on experience