Host - Besos y Abrazos

Live! Hospitality & Entertainment; Kansas City (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Besos y Abrazos at KC Live! Block in Kansas City is seeking a Host to welcome guests, manage reservations, and coordinate seating with a smile.

You will handle phone inquiries, assist with seating charts, and help deliver a memorable Latin-inspired nightlife experience in a high-energy venue. We value reliable team players who speak fluent English, assist with guest interactions, and can work nights and weekends.

Qualifications

• Minimum one year of customer service/hosting experience.
• Must speak fluent English; other languages are a plus.
• Strong communication and people skills demonstrated with guests and staff.
• Ability to read and understand seating charts and reservations notes.
• Basic math and the ability to handle quick, friendly problem solving.
• May require nights, weekends, and/or holidays.

Responsibilities

• Answer phones and take messages and reservations.
• Maintain accurate wait lists and seating flow.
• Welcome guests and bid farewell to create a positive experience.
• Greet guests warmly and maintain a friendly, upbeat demeanor.
• Communicate effectively with guests and staff.
• Report problems to management promptly.
• Coordinate seating to ensure fast, courteous service.
• Buss tables when needed to expedite seating.

Skills

Customer service

Hosting experience

Fluent English

Communication

Reading & writing

Seating charts

Math basics

Evening/weekends

Job description

Where vibrant atmosphere meets bold, Latin-inspired flavors and premium nightlife. Experience boldly crafted cocktails, with an expansive collection of mezcal and tequilas, innovative Latin cuisine, dynamic DJs and high energy vibes designed to make every visit a celebration. The lively energy at Besos y Abrazos spills onto the patio and out into the KC Live! Block continuing the party well into the night.

Host Responsibilities Include, But Are Not Limited To

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.