VIP Bottle Server - Besos y Abrazos

Live! Hospitality & Entertainment; Kansas City (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

Live! Hospitality & Entertainment in Kansas City seeks a VIP Server to deliver high-energy, guest-focused service in a dynamic nightlife environment.

You will greet guests, take beverage and food orders, upsell where appropriate, and coordinate with bartenders and kitchen staff to ensure accurate, timely service and guest satisfaction. The role requires at least 1 year of experience in a fast-paced venue, fluent English, excellent communication, courteous demeanor, and alcohol-awareness

Qualifications

• Greet guests and take beverage and food orders promptly and professionally.
• Serve cocktails and menu items; upsell when taking orders.
• Maintain energy and professionalism while delivering outstanding service with a smile.
• Communicate effectively with coworkers and kitchen staff using the POS system.
• Identify guests’ ages to ensure legal drinking age compliance.
• Handle cash and card payments accurately; complete side work as required.

Responsibilities

• Greet guests and take beverage and food orders promptly and professionally.
• Serve cocktails and/or menu items; upsell when taking orders.
• Provide energetic, friendly service while remaining professional.
• Communicate clearly with staff and kitchen using the POS system.
• Ensure guests meet age requirements for alcohol and monitor consumption.
• Complete all assigned side work and accurately account for sales and payments.
• Coordinate with bartenders and kitchen for orders and receipt of items.

Skills

English fluency

Customer service

Communication skills

Reading & writing

Physical stamina

Education

Alcohol awareness certification / food service permit

Job description

Description

Where vibrant atmosphere meets bold, Latin-inspired flavors and premium nightlife. Experience boldly crafted cocktails, with an expansive collection of mezcal and tequilas, innovative Latin cuisine, dynamic DJs and high energy vibes designed to make every visit a celebration. The lively energy at Beso sy Abrazos spills onto the patio and out into the KC Live! Block continuing the party well into the night.

VIP Server Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professionalmanner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.Must be willingto provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able tocommunicate effectivelyand clearly with co-workers and kitchen staff both verbally andutilizing the point of sales system.
• Communicate withguests clearly, patiently and with good humor.
• Must be well-versed inallconcept products andmenu itemsin order to guide the guest experience and sell food and beverage items.
• Consistentlychecks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• AlertManagement of any service and/or safety issues.Make appropriate service recovery gestures according to establishedguidelines in order to ensure total guest satisfaction.
• Promoteteamwork and quality service through daily communication and coordinationwith other departments.
• Coordinatewith bartenders and kitchen for ordering and receipt of food and beverages.

VIP Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized asignificant amount of time when interacting with guests, bartender, waitstaff, cooks, and supervisors.
• Alcoholawareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

VIP Server position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts,boxes, bottles, etc.).
• Must be able to efficiently and safely stand andmoveabout theentire facility during each shift.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.