Host

Hilton Garden Dallas; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton Garden Inn Downtown Dallas seeks a Host/Hostess to welcome guests, manage seating, and coordinate with servers to ensure smooth dining experiences.

The role emphasizes excellent customer service, clear communication, and the ability to multitask in a fast-paced environment, with the property offering amenities and opportunities within a vibrant hotel setting.

Qualifications

• High school diploma or equivalent preferred.
• Previous restaurant or hospitality experience preferred.
• Customer service experience strongly preferred.
• Ability to multitask and remain calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and create a positive first impression.
• Manage reservations, waitlists, and seating charts to maximize service flow.
• Escort guests to tables and communicate server sections effectively.
• Answer phones, take messages, and provide basic restaurant information.
• Maintain cleanliness and organization of the host stand and entrance area.
• Assist with menus, to-go orders, and guest requests as needed.
• Monitor dining room activity and communicate with servers and management.
• Follow company policies, safety standards, and service procedures.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication skills

Multitasking

Professional appearance

Reservation knowledge

Education

High school diploma or equivalent

Tools

POS systems

Reservation software

Job description

HILTON GARDEN INN DOWNTOWN DALLAS 171 rooms | 4,385 sq. ft. meeting/event space Amenities: pet-friendly rooms, fitness center, outdoor rooftop pool, on-site restaurant, weekday happy hour. Situated in the heart of Dallas, this property combines business, culture, and connectivity, providing an ideal environment for leaders in an active urban setting. Take a virtual tour of Hilton Garden Inn Downtown Dallas here.

The Host/Hostess is responsible for creating a warm and welcoming first impression for guests. This role manages seating, waitlists, guest flow, and communication with servers to ensure an efficient and enjoyable dining experience.

JOB DESCRIPTION

Job Title: Host/Hostess

Department: Food & Beverage Supervision Exercised: None Supervision Received: Restaurant Supervisor / Restaurant Manager / Food & Beverage Manager

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent preferred.

Experience

• Previous restaurant or hospitality experience preferred.
• Customer service experience strongly preferred.

Skills and Knowledge

• Excellent customer service and communication skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong organizational and guest-flow management abilities.
• Professional appearance and friendly demeanor.
• Basic knowledge of reservation systems and POS platforms preferred.
• Ability to stand and walk for extended periods.

Job Duties and Responsibilities

• Greet guests warmly and create a positive first impression.
• Manage reservations, waitlists, and seating charts to maximize service flow.
• Escort guests to tables and communicate server sections effectively.
• Answer phones, take messages, and provide basic restaurant information.
• Maintain cleanliness and organization of the host stand and entrance area.
• Assist with menus, to-go orders, and guest requests as needed.
• Monitor dining room activity and communicate with servers and management.
• Follow company policies, safety standards, and service procedures.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.