Host

Hilton Garden Dallas; Dallas (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hilton Garden Inn Downtown Dallas is seeking a courteous Host/Hostess to greet guests, manage reservations, and coordinate seating for optimal service flow.

Responsibilities include escorting guests, answering phones, and maintaining a welcoming host stand. The role requires strong customer service skills, the ability to multitask in a fast-paced setting, and basic knowledge of reservation systems and POS platforms.

Qualifications

• High school diploma or equivalent preferred.
• Experience in restaurant or hospitality preferred.
• Customer service experience strongly preferred.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of reservation systems and POS platforms preferred.

Responsibilities

• Greet guests warmly and create a positive first impression.
• Manage reservations, waitlists, and seating charts to maximize service flow.
• Escort guests to tables and communicate server sections effectively.
• Answer phones, take messages, and provide basic restaurant information.
• Maintain cleanliness and organization of the host stand and entrance area.
• Assist with menus, to-go orders, and guest requests as needed.
• Monitor dining room activity and communicate with servers and management.
• Follow company policies, safety standards, and service procedures.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Guest flow management

Reservation systems

POS platforms

Education

High school diploma or equivalent

Job description

HILTON GARDEN INN DOWNTOWN DALLAS171 rooms | 4,385 sq. ft. meeting/event spaceAmenities: pet-friendly rooms, fitness center, outdoor rooftop pool, on-site restaurant, weekday happy hour.Situated in the heart of Dallas, this property combines business, culture, and connectivity, providing an ideal environment for leaders in an active urban setting. Take a virtual tour of Hilton Garden Inn Downtown Dallas here.The Host/Hostess is responsible for creating a warm and welcoming first impression for guests. This role manages seating, waitlists, guest flow, and communication with servers to ensure an efficient and enjoyable dining experience.JOB DESCRIPTIONJob Title: Host/HostessDepartment: Food & BeverageSupervision Exercised: NoneSupervision Received: Restaurant Supervisor / Restaurant Manager / Food & Beverage ManagerMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent preferred.ExperiencePrevious restaurant or hospitality experience preferred.Customer service experience strongly preferred.Skills and KnowledgeExcellent customer service and communication skills.Ability to multitask and remain calm in a fast-paced environment.Strong organizational and guest-flow management abilities.Professional appearance and friendly demeanor.Basic knowledge of reservation systems and POS platforms preferred.Ability to stand and walk for extended periods.Job Duties and ResponsibilitiesGreet guests warmly and create a positive first impression.Manage reservations, waitlists, and seating charts to maximize service flow.Escort guests to tables and communicate server sections effectively.Answer phones, take messages, and provide basic restaurant information.Maintain cleanliness and organization of the host stand and entrance area.Assist with menus, to-go orders, and guest requests as needed.Monitor dining room activity and communicate with servers and management.Follow company policies, safety standards, and service procedures.Perform additional duties as assigned by management.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.