Host

River Stone Chophouse; Suffolk (VA); On-site; USD 27,000 - 38,000; Full time

Job summary

River Stone Chophouse in Suffolk, VA is seeking a friendly host to greet guests, manage seating, and ensure a smooth arrival for all patrons. You will answer phone calls, take to-go orders, and coordinate with servers to provide an exceptional dining experience.

Responsibilities include welcoming guests, recording party sizes, and providing wait times, while maintaining lobby cleanliness and directing guests to seating or coatrooms.

Qualifications

• Friendly, responsive service to customers.
• Warmly greet guests and seat them appropriately.
• Handle guest inquiries and transfer calls when needed.
• Record guest names and party sizes and provide wait times.

Responsibilities

• Greet guests warmly and seat them at tables or waiting areas.
• Open doors for guests when possible.
• Provide menus and share server names at seating.
• Answer phone calls and respond to inquiries or transfer as needed.
• Manage to-go orders and ring them in accurately.
• Coordinate with kitchen staff and servers to ensure smooth dining details.
• Inspect dining areas for cleanliness and proper setup.

Skills

Customer service

Guest greeting

Communication

Phone handling

Tools

Cash register operation

Job description

Description

Provide friendly, responsive service to create an exceptional dining experience for all of our guests, by welcoming and warmly greeting guests on arrival. Manage our guests' efficient and timely seating to a table that best serves their wishes. Answer phone calls promptly and direct them appropriately. Take to-go orders and ring them in accurately.

Requirements

Primary

• Promote, work, and act in a manner consistent with the mission of Vintage Tavern:
• It is the mission of Vintage Tavern and its associates to provide absolutely the most enjoyable eating and sleeping experience possible to our patrons through outstanding service, superb product and great personalities in a unique, comfortable setting every day RIGHT NOW!!
• Warmly and graciously greet all guests and seat them at tables or in waiting areas.
• Open the front door for guests entering or leaving the restaurant when possible.
• Provide guests with menus and inform them of their server’s name upon seating.
• Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Call out name and number of party when tables become available.
• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Receive and record guests' dining reservations.
• Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
• Direct guests to coatrooms and waiting areas such as lounges.
• Relay messages to servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill in for fellow employees where needed to ensure guest service standards and efficient operations.

Supplemental

• Take and prepare to-go orders.
• Operate cash registers to accept payments for food and beverages.