Host

ExplorUS; Seal Harbor (ME); On-site; USD 20,664,000 - 24,796,800; Full time

Job summary

ExplorUS is seeking a friendly Host to greet guests, seat them promptly, and process payments in a timely, cheerful manner to support outstanding guest service.

You will follow seating guidelines, maintain a clean host station, assist servers when needed, and help uphold ISO health and safety standards. Resort or national park concession experience preferred.

Qualifications

• Excellent customer service and people skills.
• Must be able to work a variety of day, night, weekend, holiday shifts.
• Must have excellent communication skills and be able to count change and reconcile paperwork.
• Obtain ServSafe Certification in accordance with Company F&B policy (as applicable).
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people.

Responsibilities

• Greet all guests as they enter the restaurant in a professional and timely manner
• Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities
• Possess thorough knowledge of restaurant and bar menu promotions and specials
• Proficiency with cash handling and credit card transactions
• Promote teamwork by assisting Servers in dining area when needed
• Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable
• Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as requested

Skills

Customer service

Communication skills

Cash handling

Teamwork

ServSafe certification

Education

High School Diploma or equivalent

Job description

Summary of Position: Responsible for greeting and seating guests and processing payments in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.

Title: Host Reports To: Restaurant Manager Department: Food & Beverage

Summary of Position: Responsible for greeting and seating guests and processing payments in a timely, friendly and efficient manner in the Company’s continuing effort to deliver outstanding guest service.

Responsibilities:

• Greet all guests as they enter the restaurant in a professional and timely manner
• Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities
• Possess thorough knowledge of restaurant and bar menu promotions and specials
• Proficiency with cash handling and credit card transactions
• Promote teamwork by assisting Servers in dining area when needed
• Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable
• Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as requested

Position Requirements:

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must have excellent communication skills and be able to count change and reconcile paperwork
• Obtain ServSafe Certification in accordance with Company F&B policy (as applicable)
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people

Education and Experience:

Education: High School Diploma or equivalent

Minimum (6) months in a restaurant establishment

Resort/National Park Concession preferred