Host

Scholar Highlander Hotel; Radford (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Scholar Highlander Hotel seeks a Restaurant Host to be the first point of contact for guests, welcoming them, managing reservations, and seating guests with professionalism to uphold our luxury dining standard.

You will coordinate seating, communicate with staff, handle waitlists, maintain ambiance, resolve guest concerns, and perform administrative duties. Flexibility for evenings, weekends, and holidays is required, with a polished appearance and strong customer service.

Qualifications

• Experience in luxury or upscale dining preferred.
• Excellent interpersonal and communication skills.
• Professional appearance and demeanor.
• Strong organizational abilities to multitask in fast-paced settings.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Guest Reception: warmly greet and welcome guests, escort to tables and ensure a pleasant experience.
• Reservations Management: handle inquiries, confirmations and modifications with precision.
• Seating Coordination: manage seating to optimize turnover and guest preferences.
• Customer Service: respond to inquiries and provide menu information and policies.
• Communication: liaise with staff to accommodate seating preferences and requirements.
• Waitlist Management: manage waitlists and provide accurate wait times.
• Ambiance Management: maintain a clean, organized dining area per standards.
• Problem Resolution: address issues promptly to protect guest satisfaction.
• Administrative Duties: assist with reservation system updates and shift reports.

Skills

Interpersonal skills

Customer service

Hospitality

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Food & Beverage

Position Overview

As a Restaurant Host with Scholar Hotels, you will be the first point of contact for our esteemed guests, setting the tone for their dining experience. You will manage reservations, greet and seat guests with grace and professionalism, and ensure smooth operations within the restaurant. Your role is crucial in creating a welcoming atmosphere and delivering exceptional service that aligns with our luxury standards.

Key Responsibilities

• Guest Reception: Warmly greet and welcome guests upon arrival, providing a positive first impression. Escort guests to their tables while ensuring a smooth and pleasant experience.


• Reservations Management: Handle reservation inquiries, confirmations, and modifications with precision. Maintain an organized reservation system and manage the dining room flow effectively.


• Seating Coordination: Efficiently manage seating arrangements to optimize table turnover while ensuring guests are seated according to their preferences and special requests.


• Customer Service: Address guest inquiries, special requests, and concerns with professionalism and courtesy. Provide information about the menu, dining specials, and restaurant policies as needed.


• Communication: Liaise with the restaurant staff to ensure that guest seating preferences and special requirements are communicated and accommodated.


• Waitlist Management: Manage and prioritize waitlists, providing accurate wait times and keeping guests informed. Ensure a smooth transition from waitlist to seating.


• Ambiance Management: Maintain the restaurant's ambiance by ensuring that the dining area is clean, well-organized, and set up according to the restaurant's standards.


• Problem Resolution: Address and resolve any issues or complaints promptly, ensuring a satisfactory resolution that maintains the restaurant's reputation for excellence.


• Administrative Duties: Assist with administrative tasks such as managing the reservation system, updating guest information, and preparing shift reports.

Qualifications

• Experience: Previous experience as a host or in a customer-facing role within a luxury or upscale dining environment is preferred.


• Skills: Exceptional interpersonal and communication skills with a strong focus on customer service and hospitality.


• Appearance: Professional appearance and demeanor that reflects the upscale nature of our restaurant and hotel.


• Organizational Abilities: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.


• Flexibility: Ability to work various shifts, including evenings, weekends, and holidays, as needed to meet the restaurant's operational requirements.

What We Offer

• Competitive salary and benefits package.


• Opportunities for professional growth and development within the luxury hotel and restaurant industry.


• A sophisticated and dynamic work environment with a team dedicated to excellence.


• Employee discounts and perks at Scholar Hotels and associated venues.

Position Requirements

Full-Time/Part-Time Full-Time

Shift -not applicable-

Number of Openings 1

Position Host

Close Date

Req Number FOO-26-00075

Location Highlander Radford

About the Organization

Scholar Hotels is an organization that believes in an entrepreneurial culture; where work is more than a job, it's a lifestyle. Employees work more as a team than in most companies; and in some cases, we are even like a family.
Treat People with Respect
We respect, trust, and provide the necessary base for a vibrant and sustainable corporate culture.
Help Team Members Stay Healthy
Provide excellent health benefits and encourage wellness through vendor discounts and onsite health assistance.
Open Doors to Communication
Create an environment where people can interact with each other, support on another, and recognize each other's effects and achievements. Create positive rewards for positive behavior. Share information so that team members are aware of the direction of the company and are involved in its growth. Offer incentive programs to reward effort and improve quality of life.
Build Camaraderie
Make time for people to get to know each other and the company by holding offsite meetings to build team spirit and discuss where the company is heading. Share business plans, and discuss issues and ideas raised by our strategies.

This position is currently accepting applications.