Host

CoastAL Ice Cream Co; Orange Beach (AL); On-site; USD 16,531 - 22,041; Full time

Job summary

Coastal Ice Cream Co. is seeking a friendly Greeter to welcome guests and guide them through their Coastal experience. You will describe offerings, assist with seating and service flow, and ensure a positive first impression.

The role requires standing for long periods, lifting up to 20 pounds, and delivering fast, accurate guest service in a busy environment. Night and weekend availability is expected, with tips in addition to $14 per hour pay.

Qualifications

• Must read and communicate clearly with guests and coworkers.
• Stand for up to 8 hours; lift up to 20 pounds.

Responsibilities

• Greet guests within 30 seconds of entry.
• Provide courteous, helpful customer service to guests.
• Brief guests on Coastal offerings and dining flow.
• Take-out orders and ensure accuracy per procedures.
• Support team and maintain cleanliness and organization.

Skills

Customer service

Communication

Cash handling

Teamwork

Attention to detail

Job description

Job Summary

The Greeter will be the first interaction the guest has with a Coastal team member, so it is vital they provide courteous, helpful, and prompt customer service to set the guest up for an excellent experience. The Greeter is responsible for ensuring all guests entering Coastal are directed on what we have to offer, how to proceed in their dining experience, and giving them a brief description of what the Coastal experience is all about.

• Follows all company policies as outlined in the Employee Handbook and duties that pertain to the Host role.
• Maintains a positive attendance record
• Follows all sanitation and safety standards set forth by the company
• Meets all uniform, appearance, and grooming standards as specified in the Employee Handbook
• Maintains outstanding guest service standards
• Conducts the first greet with guests within 30 seconds of guests entering the restaurant
• Picks up orders and completes take-out preparation correctly as specified by take-out procedures
• Performs side work duties correctly as specified in the "Side Work Duties" pertaining to the Greeter role
• Follows all end-of-shift checkout procedures with 100% accuracy as specified in the "End of Shift/Checkout Procedures" pertaining to the Greeter role
• Follows the alcohol serving procedures regarding beverage service standards, awareness standards, and government regulations with 100% accuracy
• Maintains a good team environment by assisting other team members with their station duties and side work when there is a need and/or when available
• Accommodates special seating requests for guests whenever possible

Job Requirements

• Must be able to read and communicate clearly and effectively with coworkers, management, and guests
• Be able to reach, bend, stoop and frequently lift up to 20 pounds
• Capable of working in extreme heat or cold environments
• Must demonstrate enthusiasm and commitment to guest satisfaction
• Must be able to stand and exert fast-paced mobility for periods of up to 8 hours in length
• Must be efficient and accurate with money and figures
• Must possess manual ability to manipulate register system and handle/serve food
• May be exposed to disagreeable odors, chemicals, and noise, latex plastics, and other materials used for protective equipment
• Must have night and weekend availability

The pay for this position is $14 per hour + tips