Host

Reserve Cut; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Reserve Cut Park is seeking an experienced Host/Hostess to warmly welcome guests and ensure timely seating with attentive service.

The role involves managing waitlists, reservations, menu distribution, and guest inquiries, while coordinating with the service team to maintain high dining standards. Experience in a high-volume, upscale setting is preferred, with flexible day/evening hours required.

Qualifications

• Experience in a high volume, upscale restaurant preferred but not required.
• Previous customer service experience strongly preferred.
• Drive to provide exceptional service and guest satisfaction.
• Full time flexible hours are required (days, nights, weekends, holidays).
• Ability to stand/walk for 8 hours; lift up to 30 lbs.
• Proficient with POS systems; familiar with Resy/OpenTable; basic computer skills.

Responsibilities

• Greets and seats guests; presents menus; informs guests of specials.
• Exceeds guests' expectations with attentive service.
• Takes names on waiting list and manages reservations.
• Maintains the floor plan board and monitors table status.
• Answers phones and handles menu/restaurant inquiries.
• Interacts with guests from arrival to departure for a positive dining experience.

Skills

Customer Service

Positivity/Professionalism

Flexible Schedule

Upscale Experience

POS Systems

Reservations Tools

Tools

Resy

OpenTable

Excel

Word

Job description

Reserve Cut Park is hiring an experienced Host/Hostess with a strong work ethic to help set and maintain the highest standards of cuisine and professionalism.

Position Summary

The Host/Hostess is responsible for welcoming/greeting guests to the restaurant and ensuring that they are seated and receive attentive service. The Host duties include maintaining a waitlist of guests during service, distributing menus, confirming restaurant contact information to guests, accepting phone calls, making and adjusting reservations. As well as working with the service team to ensure the restaurant is seated in a timely and efficient manner.

Responsibilities

• Greets and seats guests, presents menus to guests, informs them of special catch and soups.
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
• Takes names on a waiting list.
• Runs the floor plan board.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at the host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
• Performs other duties as directed.

Qualifications

• Experience in a high volume, upscale restaurant preferred but not required
• Previous customer service experience strongly preferred
• Possesses and exhibits the drive to provide exceptional service.
• Full time flexible hours are required (able to work days, nights, weekends, holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient or ability to learn computer skills including POS systems, Resy, OpenTable, Word and Excel.
• Positive and enthusiastic attitude

Reserve Cutis an equal opportunity employer. Reserve Cutdoes not discriminate on the basis of race, color, creed, religion, gender,gender identity or expression (including transgender status), sexual orientation, maritalstatus, veteran status, national origin, ancestry, age, disability, genetic information,citizenship status or any other characteristic protected by applicable federal, state or locallaw.

More detail about Reserve Cut - Park Ave part of Reserve Cut Hospitality Group, please visit https://culinaryagents.com/entities/783396-Reserve-Cut---Park-Ave