Host

FASANO GROUP; New York (NY); On-site; USD 29,000 - 48,000; Full time

Job summary

FASANO GROUP in New York, NY seeks a Host/Reservationist to warmly welcome guests and manage seating and reservations. You will greet guests, provide menus, answer questions, and coordinate with servers to maintain smooth service.

Responsibilities include seating guests, placing them on waiting lists, answering phones, taking reservations, and assisting with other restaurant tasks as needed to ensure an outstanding guest experience.

Qualifications

• Greet guests and manage waiting list.
• Provide menus and answer initial questions.
• Seat guests and manage table assignments.
• Assist servers by rotating tables and balancing workloads.
• Handle reservations by phone and in person.
• Respond to complaints and resolve issues.
• Maintain knowledge of the menu.
• Assist with other positions as needed.

Responsibilities

• Greet guests as they arrive and manage wait lists.
• Answer phones and take reservations with accuracy.
• Seat guests and coordinate with servers to balance workload.
• Provide menus and information about specials and offerings.
• Assist team with additional duties to ensure smooth operations.

Skills

Guest services

Reservation handling

Customer care

Job description

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Host

Full Time New York, NY, US

3 days ago Requisition ID: 1006

Salary Range: $30.00 To $35.00 Hourly

POSITION PURPOSE:

A Host/Reservationist makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts/Reservationists typically provide menus, take names for reservations, and answer the phone.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Greeting guests as they enter and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations, and answering questions.
• A knowledge of the menu.
• Helping with other positions in the restaurant as needed.