Host

Summerwood Corporation; Nashville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Summerwood Corporation in Nashville seeks an enthusiastic host to manage guest relations in a busy dining environment. The role involves effective communication with guests, managing seating arrangements, and ensuring a welcoming atmosphere.

The ideal candidate is outgoing, possesses strong organizational skills, and can work effectively as part of a team. Responsibilities include greeting guests, maintaining table rotation, and performing timely checks to ensure guest satisfaction.

Qualifications

• Must be friendly, outgoing and possess good communication skills.
• Able to stand and exert fast-paced mobility for up to 5 hours.
• Must have the ability to carry items up to 35 lbs.

Responsibilities

• Communicate effectively with guests.
• Escort guests to their tables and wish them a pleasant experience.
• Perform restroom checks and customer counts regularly.

Skills

Communication skills

Organizational skills

Integrity

Customer service

Job description

Responsibilities

• Must be friendly, outgoing and possess good communication skills.
• Is organized and able to think and act quickly and effectively.
• Retains self‑composure.
• Has the ability to see the big picture, realizing the impact that a well or poorly run door has on the entire operation.
• Must take pride in personal appearance and have a strong sense of integrity and honesty.

Requirements

• Must be able to stand and exert fast‑paced mobility through the dining room for periods of up to 5 or more hours in length.
• Must be able to speak clearly and listen attentively to guests and other employees.
• Must have the ability to carry silverware, dishes and other items up to 35 lbs.
• Must be able to speak, read, and understand the primary language of the work location.
• Must be able to perform simple mathematical calculations.

Duties

• Communicate effectively with guests.
• Must be enthusiastic and make guests feel appreciated through actions.
• Select appropriate table using the rotation system and taking into account special requests from guests.
• Escort guests to their tables, providing menus and silverware and wishing them a pleasant dining experience while pointing out the point of sale as advertised on each table and informing them of the server’s name.
• Read the dining room for potential problem areas and attend to needs of guests in a manner fitting the situation.
• Manage a wait when necessary.
• Work as a team with all personnel.
• Consistently perform 20‑minute restroom checks and customer counts, including open menu counts for the kitchen.
• Treat all applicants as guests in the restaurant and inform a manager of their presence.
• Maintain proper telephone etiquette and effectively attend to the needs of callers if authorized, informing management of large party accommodations.
• Manage special seating requests of guests consistent with table availability. Assist with the duties of servers and server assistants as needed to maintain service effectiveness and efficiency. Perform other related duties as assigned by a manager.

Knowledge

• Guest knowledge, floor plan, side‑work duties, specials, host standards, applicant procedures, front‑door standards, menu knowledge, door functions, phone procedures, seating rotation, host station.