HOST

RIVIERA DINING GROUP; Miami Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading restaurant group as a Host/Hostess, where you'll manage front desk operations and ensure exceptional guest experiences. Your role will involve greeting guests, managing reservations, and overseeing VIP clientele in a vibrant dining atmosphere. With a focus on high service standards and attention to detail, you'll contribute to the restaurant's reputation as a premier dining destination in Miami Beach.

Qualifications

• 3-5 years of experience in high-volume, upscale dining.
• Experience with online booking platforms.

Responsibilities

• Greet guests promptly, making a positive first impression.
• Manage reservations and keep accurate counts of guests.
• Ensure guest satisfaction and handle requests positively.

Skills

Attention to detail

Effective communication

Leadership

Education

State-approved food handling certification

Tools

OpenTable

Resy

Seven Rooms

Job description

Join to apply for the HOST role at RIVIERA DINING GROUP

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene.

At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey.

DREAM IT

MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges, and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River (opened June 2024), and MM, a Membership Community. Upcoming projects include NOORA and Claudie (scheduled for fall 2024), AVA’s second location in Coconut Grove (2025), and HONŌ Japanese Steakhouse (2026).

BUILD IT

RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States.

GROW IT

RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities.

Summary

As a host/hostess reporting to the General Manager, you will be responsible for managing and leading daily front desk operations for the restaurant. Key responsibilities include oversight of regular and VIP clientele, development of private event contacts, concierge services, handling celebrity and international guests, database management, inventory of menu supplies, supply purchases, and ensuring guest satisfaction.

Responsibilities

• Greet guests promptly as they enter the restaurant, making a positive first impression.
• Greet guests warmly with a smile, making eye contact.
• Always use guests’ names and acknowledge all VIPs by name.
• Promote high service standards through friendliness, restaurant knowledge, and attentiveness.
• Answer phones, manage reservations, and keep reservation records.
• Collect and store menus, ensuring they are clean, current, and well-stocked.
• Maintain an ample supply of collateral materials such as menus, business cards, and matches.
• Know the floor plan, table numbers, and station charts thoroughly.
• Create a warm, attentive, and courteous atmosphere.
• Interact proactively with guests to build loyalty and recognition.
• Handle guest requests positively and accept feedback gracefully.
• Monitor table availability and readiness, ensuring smooth seating flow.
• Keep accurate counts of guests and communicate with the kitchen and management.
• Check table settings for completeness and cleanliness.
• Follow procedures for waiting guests, including frequent check-backs.
• Assist servers with menu questions and guest inquiries.
• Thank guests upon departure, using their names when possible.
• Maximize seating efficiency, including utilization of Seven Rooms.
• Understand local market and surrounding area dynamics.
• Have complete knowledge of menus, including structure, wine, cocktail, and beer programs.
• Maintain equipment and anticipate guests’ needs.
• Attend team meetings and communicate suggestions for improvement.
• Manage menu changes and coordinate with the service team.
• Comply with company policies and health regulations.
• Report equipment and food issues promptly.
• Maintain positive relations with coworkers and guests.
• Follow daily side work duties diligently.

Requirements/Qualifications

• 3-5 years of experience in high-volume, upscale dining in a major metro area.
• Experience with online booking platforms such as OpenTable, Resy, Seven Rooms.
• Attention to detail, effective communication, and written skills.
• State-approved food handling certification.
• Computer proficiency (Excel, Windows, etc.).
• Ability to multi-task and work as part of a team.
• Strong leadership and self-motivation skills.
• Professional demeanor and courtesy.

Other Skills and Knowledge

• Punctuality and reliable attendance.
• Effective interpersonal and communication skills.
• Time management and basic arithmetic skills.
• Ability to follow recipes and maintain confidentiality.

Physical Demands and Work Environment

• Remain stationary for up to 8 hours.
• Reach, bend, and lift up to 50 pounds regularly.