Host

American Social - Miami (Brickell); Miami (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

American Social - Miami (Brickell) is seeking a friendly host to greet guests, manage the seating chart and waiting list, and coordinate with servers to ensure smooth dining flow.

You will use the seating system (OpenTable) and maintain restroom and lobby cleanliness, while staying knowledgeable about the menu to answer basic questions. Weekend availability and late shifts required; English fluency is essential.

Qualifications

• Minimum of 18 years of age.
• Ability to work late night shifts, potentially to between 12 AM – 3AM.
• Works assigned scheduled shifts.
• Fluent in English; able to speak, read, write.
• Ability to transport items up to 30 pounds.
• Remain in stationary position for up to 4 hours throughout work shift.
• Must be available to work weekends and holidays.
• Alcohol Awareness Certification (i.e Serv Safe, TIPs, etc) a plus.
• Food handling certificate a plus.

Responsibilities

• Greets guests as they enter the restaurant.
• Seats guests, maintains the waiting list, and notifies waiting guests when seating is available.
• Uses seating system (OpenTable) to ensure proper guest flow.
• Monitors reservations and communicates updates with managers and guests.
• Communicates with servers and managers regarding table availability and seating for large parties.
• Maintains stocked host area with menus, silverware, and supplies.
• Ensures cleanliness of restrooms and lobby areas.
• Performs pre-shift tasks, rolls silverware, updates seating plans, and resets tables.
• Answers phones with directions, hours, and take-out information.
• Supports FOH/BOH priorities and teamwork across shifts.

Skills

Fluent English

Attention to detail

Speed and accuracy

Customer service

Job description

Job Functions

• Live and embraces American Social Vision and Core Values
• Reports to work on time and prepared for the shift
• Follows all Image and Appearance standards
• Has a positive attitude and provides the best service possible
• Greets guests as they enter the restaurant
• Seats guests, maintains the waiting list, and notifies waiting guests when seating is available
• Utilizes seating system (i.e. Open Table) to ensure proper guest flow
• Monitors reservations and properly communicates updates with managers and guests
• Communicates with servers and managers regarding availability of tables, station assignments, seating of large parties, or special requests
• Communicates with Table Assistants and Bussers and informs them of tables that need resetting
• Ensures host area(s) is stocked with adequate supplies (menus, silverware, business cards, etc).
• Inspects restrooms and lobby floors for cleanliness and cleans as necessary to maintain sanitation standards
• Performs additional duties including participating in pre-shift meetings, rolling silverware, updating seating plans, maintaining floors, cleaning windows, and emptying trash
• Has food and beverage knowledge and is able to answer questions regarding the menu
• Answers telephone and provides directions, hours of operation, take-out orders, etc.
• Assists other employees with stocking stations, bussing, sweeping, refilling water glasses, running food, wiping, cleaning, resetting tables, and taking/assembling take-out orders.
• Supports restaurant maintenance by stocking supplies and keeping it clean and organized
• Practices teamwork during all shifts and supports both FOH and BOH priorities
• Works cohesively with all Team Members
• Flexible to assist in other departments as requested
• Works well under pressure
• Follows the direction of the Managers on duty
• Supports and follows all Marketing initiatives

Qualifications

• Minimum of 18 years of age
• Ability to work Late Night shifts, potentially to between 12 AM – 3AM
• Works assigned scheduled shifts
• Alcohol Awareness Certification (i.e Serv Save, TIPs, etc) a plus
• Food handling certificate a plus
• Fluent in English; able to speak, read, write
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to transport items up to 30 pounds
• Remain in stationary position for up to 4 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Must be available to work weekends and holidays