Host

American Social - Orlando; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

American Social - Orlando is seeking a friendly host to greet guests, manage seating, and maintain a positive dining experience. You will use reservations systems to optimize guest flow and communicate clearly with servers and managers.

Applicants should be 18+, able to work late-night hours, and have strong English communication. Training on OpenTable and food safety knowledge is a plus. Weekend availability is preferred.

Qualifications

• Minimum age 18 or older.
• Fluent in English (speak, read, write).
• Ability to work late-night shifts, potentially 12 AM–3 AM.
• Alcohol awareness certification a plus.
• Food handling certificate a plus.

Responsibilities

• Greet guests and manage the seating process to maintain smooth flow.
• Seat guests, manage waiting list, notify guests when seating is available.
• Communicate with servers and managers about table availability and large parties.
• Answer phone calls with directions, hours, take-out orders, and directions.
• Maintain stocking of host area and cleanliness in lobby and restrooms.
• Support other team members and departments as needed, stay calm under pressure.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

OpenTable familiarity

Job description

Job Functions

• Live and embraces American Social Vision and Core Values
• Reports to work on time and prepared for the shift
• Follows all Image and Appearance standards
• Has a positive attitude and provides the best service possible
• Greets guests as they enter the restaurant
• Seats guests, maintains the waiting list, and notifies waiting guests when seating is available
• Utilizes seating system (i.e. Open Table) to ensure proper guest flow
• Monitors reservations and properly communicates updates with managers and guests
• Communicates with servers and managers regarding availability of tables, station assignments, seating of large parties, or special requests
• Communicates with Table Assistants and Bussers and informs them of tables that need resetting
• Ensures host area(s) is stocked with adequate supplies (menus, silverware, business cards, etc).
• Inspects restrooms and lobby floors for cleanliness and cleans as necessary to maintain sanitation standards
• Performs additional duties including participating in pre-shift meetings, rolling silverware, updating seating plans, maintaining floors, cleaning windows, and emptying trash
• Has food and beverage knowledge and is able to answer questions regarding the menu
• Answers telephone and provides directions, hours of operation, take-out orders, etc.
• Assists other employees with stocking stations, bussing, sweeping, refilling water glasses, running food, wiping, cleaning, resetting tables, and taking/assembling take-out orders.
• Supports restaurant maintenance by stocking supplies and keeping it clean and organized
• Practices teamwork during all shifts and supports both FOH and BOH priorities
• Works cohesively with all Team Members
• Flexible to assist in other departments as requested
• Works well under pressure
• Follows the direction of the Managers on duty
• Supports and follows all Marketing initiatives

Qualifications

• Minimum of 18 years of age
• Ability to work Late Night shifts, potentially to between 12 AM – 3AM
• Works assigned scheduled shifts
• Alcohol Awareness Certification (i.e Serv Save, TIPs, etc) a plus
• Food handling certificate a plus
• Fluent in English; able to speak, read, write
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to transport items up to 30 pounds
• Remain in stationary position for up to 4 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Must be available to work weekends and holidays