Host

Original Roadhouse Grill; Gresham (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

401(k) retirement plan

Paid sick leave

Employee Assistance Plan

Dynamic work atmosphere

Career development

Job summary

Original Roadhouse Grill seeks a Host to greet guests, seat them, and manage the lobby with a friendly, professional approach. You will handle take-out orders, respond to guest inquiries, and assist servers by clearing plates and refilling beverages in a fast-paced setting.

This role requires maintaining cleanliness, enforcing health standards, and ensuring accurate wait times while welcoming guests with a warm greeting and efficient service in the dining area.

Responsibilities

• Greets guests as they enter and opens the lobby for arrival.
• Directs guests to waiting areas and manages a first-come, first-served list.
• Notifies guests when a table is ready and guides them to seating.
• Distributes menus and answers guest questions at the table.
• Handles take-out orders by writing, packaging, and collecting payment.
• Assists servers by refilling beverages and clearing plates when needed.
• Maintains cleanliness and supplies in lobby and restrooms.
• Communicates professionally with guests and responds to feedback.
• Performs other duties as assigned by the supervisor.

Job description

SUMMARY

The Host greets, seats and offers a parting comment to all guests, answers the phone and maintains sanitation, safety and cleanliness standards in their work area. The Host processes and packages take-out orders. The Host answers guest’s questions, responds to guest requests and assists servers in clearing plates and re-filling beverages when the restaurant is full and there is another Host or Manager at the front door. The Host consistently practices all guest acknowledgement requirements.

Reports To: Restaurant Manager

SPECIFIC RESPONSIBILITIES

• Prepares the lobby area for guests’ arrival.
• Opens the door and greets guests as they enter.
• Determines seating preferences and advises guests of waiting time if any.
• Directs guests to waiting areas and maintains an accurate waiting list on a first come, first served basis.
• Notifies guests that their table is ready and guides the guests to the table.
• Distributes menus to each guest at the table.
• Answers the telephone before the third ring and responds to guest inquiries.
• Writes take-out orders from call-in or walk-in guests.
• Processes, packs and collects payment on take-out orders.
• Responds professionally to guest comments and questions.
• Assists servers by re-filling beverages, clearing plates and responding to requests from seated guests.
• Cleans and maintains lobby area.
• Monitors cleanliness of restrooms and level of restroom supplies.
• Opens the door and offers a parting comment to all departing guests.
• Verbally acknowledges all guests encountered in restaurant.
• Follows all health, safety, sanitation and security standards.
• Performs other duties as assigned by the supervisor.

PERSONAL APPEARANCE

The Host must be well groomed and neatly dressed in a clean uniform. See employee handbook for a complete description of the dress code for the front of the house.

ESSENTIAL FUNCTIONS

Physical Actions:

• 45% Standing
• 45% Walking
• 5% Reaching
• 5% Cleaning

The Host either stands in the lobby area greeting and offering parting comments to guests or walks guests from the waiting area to a table in the dining room. The Host may be required to carry soiled plates and glassware weighing up to 5 pounds or to retrieve supplies from storage shelves weighing up to 10 pounds.

Environmental Exposure

The Host works in the climate controlled environment of the dining rooms, but will occasionally be required to package take-out order in the kitchen resulting in exposure to heat and humidity. The Host works with cleaning chemicals.

The Host engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Host must work well with limited supervision.

BENEFITS/PERKS

• Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)
• 401(k) retirement plan
• Paid sick leave
• Employee Assistance Plan
• A dynamic and energetic work atmosphere
• Career development