Host

Slhosp; Storm Lake (IA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

401(k) match

Flexible scheduling

Paid time off

Holiday pay

Growth opportunities

Travel discounts

Medical insurance

Dental insurance

Vision insurance

STD/LTD

Job summary

Slhosp is seeking a Host to greet guests, seat them, and manage the lobby with courtesy and efficiency. You will answer phones, assist with take-out orders, and help maintain a clean, safe dining area.

You will handle wait lists, explain menus when needed, and coordinate with servers to ensure guests are seated promptly while upholding health and safety standards. Experience in fast-paced hospitality is a plus.

Qualifications

• Greet guests and manage the lobby
• Answer phones and take inquiries
• Process take-out orders and payments
• Maintain sanitation and safety standards
• Assist servers and support guest experience

Responsibilities

• Prepares the lobby area for guests’ arrival
• Opens door and greets guests as they enter the restaurant
• Determines guests’ seating preferences and informs wait times
• Directs guests to seating and maintains an accurate wait list
• Notifies guests when tables are ready and guides them to their tables
• Distributes menus and answers guest questions
• Answers phones and handles guest inquiries
• Takes take-out orders from call-in and walk-in guests
• Processes, packs and collects payment for take-out orders
• Assists servers by refilling drinks and clearing plates
• Maintains cleanliness of lobby and restrooms
• Ensures compliance with alcohol service laws
• Adheres to health, safety, sanitation and security standards
• Performs other duties as assigned by supervisor

Job description

Summary

A Host greets, seats, and offers a parting comment to all guests, answers the telephone and maintains sanitation, safety and cleanliness standards in his or her immediate work area and other assigned areas. The Host may also be responsible for taking, keying in, and packaging all take‑out orders.

Essential Functions

• Prepares the lobby area for guests’ arrival
• Opens door and greets guests as they enter the restaurant
• Determines the guests’ seating preferences and advises guests of the wait time, if any
• Directs guests to bar area and maintains an accurate wait list on a first‑come, first‑served basis
• Notifies guests when their tables are ready and leads them to their tables
• Provides an appropriate menu to each guest at the table
• Responds professionally to guest comments and questions
• Answers the telephone and responds to guest inquiries
• Writes take‑out orders from call‑in and walk‑in guests
• Processes, packs and collects payment for take‑out orders
• Assists servers by refilling beverages, clearing plates and responding to requests from seated guests
• Cleans and maintains the lobby area
• Monitors the cleanliness of restrooms and the level of restroom supplies
• Offers a parting comment to departing guests
• Abides by all applicable laws regarding the sale and service of alcoholic beverages
• Follows all health, safety, sanitation and security standards
• Performs other duties that are incidental to guest service as assigned by the supervisor

Personal Appearance

The Host must be well groomed and neatly dressed in proper apparel throughout his or her shift.

Physical Actions

The Host must be capable of the following estimated percentage of physical activities for up to eight hours: 45% standing, 5% reaching, 45% walking, 5% cleaning. The Host is required to lift and carry soiled plates and glassware, supplies and packaged food that may weigh up to ten pounds, cocktail trays weighing up to five pounds, and racks of clean glassware that may weigh up to thirty pounds.

Environmental Exposure

The Host works primarily in climate‑controlled dining rooms but also packages take‑out orders in the kitchen, exposing them to heat and humidity. The Host must use a variety of cleaning solutions and interact extensively with guests and team members, potentially handling highly stressful or frustrating situations pleasantly and professionally. The Host works with limited supervision.

Background Check

This position is subject to successful completion of a background check as it relates to the responsibilities of the role.

Benefits

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service – with company match!
• Flexible scheduling.
• On‑the‑job training.
• Paid time off – begin accruing day one.
• Holiday pay when working one of our designated company holidays.
• Growth and development opportunities with us as a company, potentially at the same property or by transferring to another one.
• Travel discounts available through the various brands of hotel in our portfolio.

For regular full‑time team members/leadership team:

• Medical, dental, and vision insurance, along with options to enroll in STD, LTD, critical illness, accident and/or life insurance and flex spending.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Must be at least 16 years of age for most positions within our properties, however some may require a minimum age of 18 depending on responsibilities, hours, as well as local/state/federal laws. Seasonal team members may not be eligible for PTO and other benefits due to length of employment.