Host

KaTom Restaurant Supply, Inc; Gatlinburg (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Kennedy Concepts is seeking friendly hosts to greet guests, manage reservations, and maintain a smooth front-of-house flow in a high-energy dining environment.

As the first point of contact, you will ensure guests feel valued, coordinate seating, answer inquiries, and support the team to deliver an exceptional dining experience.

Qualifications

• Be able to work in a standing position for long periods (up to 5 hours).
• Flexible hours including evenings, weekends, and holidays.
• Communicate clearly in the predominant language(s) of our guests.

Responsibilities

• Greet guests warmly on arrival and provide a friendly introduction to the restaurant.
• Manage reservations and assign tables based on guest preferences and availability.
• Open the front door for guests when possible and assist with guest flow during peak times.
• Answer phone inquiries about menu, wait times, and reservations.
• Escort guests to tables and ensure menus are available and ready for dining.

Skills

Outgoing personality

Guest engagement

Strong communication

Problem solving

Calm under pressure

Team oriented

Job description

Kennedy Concepts’ mission is to enrich the lives of ourguests and our team members. We do this through serving the highest level offood quality, bar drink quality, and legendary guest service in a clean andcomfortable environment with an energetic ambiance. We believe in treating ourteam members and guests like family and know that our success depends uponcreating and retaining a team capable of delivering an exceptional diningexperience to every guest, every time and creating memories our guests willnever forget.

Summary of Position:
As the first point of contact for guests, the first responsibility is to ensurethey feel welcomed and valued as soon as they enter the restaurant. Hosts willmanage the flow of guests, coordinate reservations, and maintain an organizedfront-of-house environment. This role is crucial in creating a positive firstimpression and setting the tone for a great dining experience. Strongcommunication skills, attention to detail, and a friendly, professionaldemeanor are key to success in this position.

Duties & Responsibilities:

• Greetguests warmly as they arrive, offering a friendly and professionalintroduction to the restaurant.
• Whenpossible, open the front door for guests entering or leaving therestaurant.
• Managereservations and efficiently assign tables based on guest preferences andavailability.
• Answerphone calls and assist with inquiries about the menu, wait times, andreservations.
• Assistwith managing guest flow during busy periods, ensuring an efficientseating arrangement.
• Maintainan organized waiting area, ensuring guests are comfortable &understand wait times.
• Accommodatespecial seating requests for guests whenever possible.
• Escortguests to their tables and provide menus, ensuring a smooth transition tothe dining area.
• Monitorthe dining area & coordinate with servers so that guests are attendedto promptly.
• Handlecustomer concerns or complaints professionally. Resolve issues quickly &effectively.
• Maintaincleanliness and organization of the host stand, lobby, entry area andmenus.
• Monitorrestrooms for cleanliness and proper stock of toiletries.
• Assistwith other front-of-house tasks, including greeting take-out orders and assistingguests.
• Supportthe restaurant team in ensuring a positive guest experience from start tofinish.
• Assistin rolling silverware consistently through the shift.
• Thankguests as they leave and invite them to return.

Required Skills:

• Outgoingpersonality
• Abilityto engage guests and put a smile on their face
• Strongcommunication and interpersonal skills, with the ability to interact withguests in a friendly and professional manner.
• Possessgood problem-solving skills
• Abilityto remain calm and composed during peak hours or high-pressure situations.
• Team-oriented,with an emphasis on creating an enjoyable environment for guests and staffalike.

Qualifications:

• Beable to work in a standing position for long periods of time (up to 5hours).
• Requiresflexibility in hours, including evenings, weekends, and holidays.
• Beable to communicate clearly and effectively in the predominant language(s)of our guests.
• Enjoysa fast-paced, high-energy atmosphere.