Host (2022)

Wet Willie's; San Antonio (TX); On-site; USD 1,653,000 - 2,480,000; Full time

Job summary

Iron Cactus in San Antonio is seeking a courteous Host to greet guests, seat them promptly, and help create an inviting dining atmosphere. You will tailor pace and energy to each guest while maintaining a neat appearance and professional demeanor.

The role requires 16+ years old, the ability to stand 6-8 hours, and strong communication to relay guests’ needs to the team and managers. You’ll support back-up duties, shifts, and maintaining safety and cleanliness.

Qualifications

• 16 years of age or older.
• Courteous, friendly, and professional demeanor.
• Pass quizzes and tests, and complete all workbook assignments.
• Neatly dressed, well-groomed in company approved attire.
• Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes.
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
• Must be able to clearly communicate guests’ needs to team members and managers.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests.
• May be required to carry trays or supplies (10-30 lbs).
• Must be able to calmly respond to angry guests and notify manager of situation.

Responsibilities

• Greet guests with a variety of greetings.
• Create a fast-paced but unobtrusive atmosphere by adjusting pace and energy for each guest.
• Maintain a friendly, professional temperament and a neat image.
• Maintain eye contact with guests.
• Anticipate and inquire about guests’ needs.
• Ensure guests never leave unhappy or dissatisfied.
• Never allow a mediocre guest experience.
• Be alert to lighting, music levels, and overall ambiance.
• Explain and discuss menu items with guests as needed.
• Assist with seating and managing the guest list as required.
• Rotate seating efficiently and communicate with the team.
• Stay organized and professional; welcome new hires.
• Walk with purpose and show urgency when needed.
• Perform restroom checks and follow safety/sanitation procedures.
• Complete assigned back-up duties and shift changes.
• Restock supplies and inform supervisor of issues.
• Maintain good relationships with staff and purveyors.

Skills

Courteous demeanor

Professional demeanor

Clear greetings

Good communication

Job description

The primary objective of the host is to create positive first and last impressions of the Iron Cactus.

Essential Functions

• Greets each Guest with a variety of unique and tasteful greetings.
• Creates a fast-paced, yet unobtrusive atmosphere for our Guests by tailoring pace and energy to each Guest.
• Maintains friendly, professional temperament, and a neat, clean image.
• Maintains eye contact with Guests.
• Anticipates and inquires about Guests’ needs.
• Ensures that Guests never leave unhappy or dissatisfied.
• Never allows a mediocre Guest experience.
• Is alert to light and music levels, overall ambiance.
• Demonstrates pride in their ability to communicate, describe and answer every question regarding the Iron Cactus.
• Is equally effective at greeting, seating, and working the list.
• Rotates seating effectively.
• Communicates with team and management.
• Is organized and professional.
• Makes new hires feel welcome.
• Exhibits sense of urgency and walks with purpose.
• Performs restroom checks intermittently.
• Follows proper safety and sanitation procedures.
• Completes assigned back-up duties as required. Performs open, shift change and/or closing duties.
• Restocks necessary supplies.
• Discusses problem areas with manager.
• Keeps immediate supervisor promptly and fully informed of all problems.
• Maintains a good working relationship with all employees and purveyors.
• Notifies manager of any Guest that appears to be dissatisfied.

Requirements

Hosts are required to take care of Guests with 100% compliance to state law, federal law, and company standards.

Qualification Standards

• 16 years of age or older
• Courteous, friendly, and professional demeanor
• Able to pass all quizzes and tests, and complete all workbook assignments
• Neatly dressed, well-groomed in company approved attire
• Stands and walks during 6-8 hour shift; Reaches, bends, stoops and wipes
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate guests’ needs to team members and managers.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• May be required to carry trays or supplies (10-30 lbs.)
• Must be able to calmly respond to angry guests and notify manager of situation