Host

The Press Club Grill; Concord (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

The Press Club Grill in Concord, NC is seeking a guest-focused host/hostess to greet and seat guests, manage reservations and seating, and answer phones. You will ensure guests are welcomed warmly, manage wait lists, and assist staff to maintain a smooth dining flow.

Responsibilities include guiding guests to tables, providing menus, describing menu items when asked, and coordinating with bar staff for to-go orders.

Qualifications

• Guest service oriented attitude preferred.
• Excellent communication and friendly demeanor.

Responsibilities

• Greet and seat guests.
• Manage table seating and answer phones.
• Open door for guests as they enter and exit the restaurant.
• Promote restaurant policies for reservations and call-ahead seating.
• Make guests comfortable while waiting and manage the wait list.
• Take guests to tables and provide menus; describe and suggest menu items as appropriate.
• Answer phones and take to-go orders; relay to bartender as needed.
• Maintain a clean entrance area and observe the dining floor for safety and cleanliness.
• Assist service staff with clearing plates and maintaining tables.
• Ensure restroom areas are stocked and clean.

Job description

Greet and seat guests, manage table seating and answer phones

• Deliver Hospitality to every guest
• Greet guests in warm, friendly and courteous manner
• Open door for guests as they enter and exit the restaurant
• Manage and promote the specific Call-Ahead / reservation policies of the restaurant
• Make guests comfortable while waiting
• Manage wait list quoting accurate wait times
• Select appropriate station and table or booth
• Take guests to selected table/booth
• Provide menu to guests
• Describe menu items if requested by guest
• Suggest menu items if appropriate
• Answer telephones and follow phone procedures
• Take phone To-Go orders and deliver to Bartender
• Defer all guest questions regarding allergies to the Manager on Duty
• Assist guests in seating of small children or special needs guests
• Acknowledge guests who are leaving and invite them to return
• Keep entrance area clean and stocked
• Be observant of landscape and pick up trash as necessary
• Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary
• Provide children with a balloon, children's menu and crayons
• Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Participate in executing birthday celebrations
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands

• Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 20 lbs.
• Move about the kitchen areas quickly and carefully
• Stand/walk during entire shift
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction - the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity - the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects