Server

The Press Club Grill; Concord (NC); On-site; USD 17,000 - 30,000; Full time

Job summary

The Press Club Grill in Concord, NC is seeking an attentive server to greet guests, explain the menu, and provide hospitality throughout service. You will back up the host team, manage orders accurately, and ensure alcohol service conforms to ABC requirements and company policy.

Responsibilities include taking and ringing in orders, delivering checks, handling payments, and maintaining a clean, safe dining area. Prior guest service experience is preferred; training on liquor rules provided.

Qualifications

• Greet guests and deliver hospitality to every guest.
• Explain menu and offer assistance with items.
• Defer allergy questions to Manager on Duty.
• Handle alcohol service per ABC requirements.
• Maintain clean, safe service and assist host team as needed.

Responsibilities

• Take and repeat all orders; ring in accurately.
• Provide check delivery and guest thank-you notes.
• Manage liquor consumption per policy and agreement.
• Back up host team and support opening/closing side-work.
• Comply with all applicable laws and company procedures.

Skills

Guest service

Menu knowledge

Attention to detail

Cash handling

Team player

Tools

POS system

Job description

Serves food and drinks, including alcoholic beverages, to guests in a friendly and timely manner

• Greet guests
• Deliver hospitality to every guest
• Back up host team
• Offer assistance with menu; explain menu
• Suggest food/drink items
• Defer all guest questions regarding allergies to the Manager on Duty
• Conduct age verification for alcohol service following ABC requirements and Company procedures at all times
• Manage guest liquor consumption effectively and in accordance with ABC requirements and Razzoo’s Liquor Service Agreement
• Write down and repeat all orders
• Ring in orders correctly
• Expedite and garnish food orders as necessary
• Auction off food at delivery and offer drink refills
• Continuously pre-bus and handle on-going drink maintenance
• Deliver check after table is clear, or upon request from guest
• Run food
• Take check when guest is ready
• Thank and invite guest to return
• Collect payment for all purchases following appropriate Company procedures
• Reconcile Cash Out and account for all monies owed at end of each shift
• Know liquor brands, basic liquor drinks and Razzoo’s specialty drinks
• Opening, running and closing side-work duties (ie. roll silverware, clean trays, clean and set tables, sweep station, stock beverage stations as needed)
• Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Participate in executing birthday celebrations
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands

• Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 50 lbs.
• Move about the kitchen areas quickly and carefully
• Stand/walk during entire shift
• Enter and exit kitchen with full hands
• Climb ladder when reaching for items that are on upper shelves
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction – the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity – the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects