Host

The Press Club Grill; McKinney (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

The Press Club Grill in McKinney, TX is seeking a friendly host/hostess to greet guests, seat them promptly and manage the reservation process. You will open doors, guide guests to tables, and maintain a welcoming entrance environment.

You will also handle phone inquiries, assist with takeout orders, and coordinate with the service team to ensure guest comfort and timely seating while upholding restaurant policies.

Responsibilities

• Greet and seat guests, manage table seating and answer phones
• Deliver hospitality to every guest
• Greet guests in warm, friendly and courteous manner
• Open door for guests as they enter and exit the restaurant
• Manage and promote reservation policies of the restaurant
• Make guests comfortable while waiting
• Manage wait list with accurate wait times
• Select appropriate station and table or booth
• Take guests to selected table/booth
• Provide menu to guests
• Describe menu items if requested by guest
• Suggest menu items if appropriate
• Answer telephones and follow phone procedures
• Take phone To-Go orders and deliver to Bartender
• Defer allergy questions to Manager on Duty
• Assist guests with seating of children or special needs guests
• Acknowledge guests leaving and invite them to return
• Keep entrance area clean and stocked
• Be observant of landscape and pick up trash as necessary
• Check restrooms periodically; wipe counters, clean windows and trash as necessary
• Provide children with a balloon, children's menu and crayons
• Assist service staff by refilling beverages, clearing plates, and maintaining tables
• Wash and sanitize hands after various activities
• Notify staff to empty trash cans after broken glass disposal
• Maintain a clean and safe environment reporting unsafe procedures or conditions
• Participate in birthday celebrations
• Comply with all applicable statutes and restaurant policies
• Perform additional responsibilities as requested by a manager

Skills

Hospitality

Guest services

Phone etiquette

Job description

Greet and seat guests, manage table seating and answer phones

• Deliver Hospitality to every guest
• Greet guests in warm, friendly and courteous manner
• Open door for guests as they enter and exit the restaurant
• Manage and promote the specific Call-Ahead / reservation policies of the restaurant
• Make guests comfortable while waiting
• Manage wait list quoting accurate wait times
• Select appropriate station and table or booth
• Take guests to selected table/booth
• Provide menu to guests
• Describe menu items if requested by guest
• Suggest menu items if appropriate
• Answer telephones and follow phone procedures
• Take phone To-Go orders and deliver to Bartender
• Defer all guest questions regarding allergies to the Manager on Duty
• Assist guests in seating of small children or special needs guests
• Acknowledge guests who are leaving and invite them to return
• Keep entrance area clean and stocked
• Be observant of landscape and pick up trash as necessary
• Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary
• Provide children with a balloon, children's menu and crayons
• Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Participate in executing birthday celebrations
• Comply with all applicable federal, state and local statutes as well as Razzoo’s policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands

• Must be able to bend, stoop, lift and carry items (ice, plates, trash, etc.) up to 20 lbs.
• Move about the kitchen areas quickly and carefully
• Stand/walk during entire shift
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction - the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity - the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects