Hospitality Utility: Guest Experience & Service Support

MadTree; Cincinnati (OH); On-site; USD 11,000 - 12,000; Part time

Benefits offered by this job

Hourly wage $8

401(k)

Mental health support

Volunteer time

MadTree gift cards

Cross-training

Nature-inspired workspace

Human connection

Team that cares

Job summary

MadTree is seeking a part-time Utility team member to support front-of-house operations in Cincinnati. You will move between hosting, bussing, food running, and service support to keep the restaurant clean and ready for service, while greeting guests and assisting bartenders and servers during rush periods.

You will help maintain high hospitality standards, ensure cleanliness, and act as a MadTree ambassador dedicated to Connect, Grow, and Give a F*ck every shift.

Qualifications

• High School Diploma or GED.
• 1+ year host experience preferred.
• Open availability including nights, weekends, and holidays.
• Reliable transportation and excellent attendance record.

Responsibilities

• Deliver exceptional guest service through warm, engaging interactions throughout every shift.
• Greet and seat guests at the front door, manage flow, and create a welcoming environment from the moment they walk in.
• Clear, sanitize, and reset tables quickly and thoroughly to keep service moving.
• Maintain cleanliness and presentation across dining areas, patios, bars, bathrooms, walkways, service stations, floors, trash areas, glass, furniture, and high-touch surfaces.
• Monitor the restaurant's appearance continuously and address issues before guests notice them.
• Support servers and bartenders with pre-bussing, food running, polishing glassware and silverware, stocking, and table maintenance.
• Keep polished glassware and silverware levels stocked and service-ready at all times.
• Refill ice, condiments, and operational essentials throughout service.
• Communicate clearly between FOH and BOH to keep food moving and service tight.
• Anticipate guest and team needs before being asked, and step in wherever support is needed as business shifts throughout the day.
• Complete opening, closing, and transition side work thoroughly and consistently.
• Keep stations stocked, organized, and ready for the next wave of service.
• Maintain urgency during high-volume service without losing attention to detail.
• Support service recovery and help fill operational gaps as they come up.
• Support sustainability efforts through proper waste management and sorting

Skills

Food Passion

Quality Focus

Team Player

Organization

Recipe Expertise

Multi-tasking

Communication Pro

Safety Focus

Time Management

Education

High School Diploma or GED

Job description

MadTree is seeking a part-time Utility team member to support front-of-house operations in Cincinnati. You will move between hosting, bussing, food running, and service support to keep the restaurant clean and ready for service, while greeting guests and assisting bartenders and servers during rush periods.

You will help maintain high hospitality standards, ensure cleanliness, and act as a MadTree ambassador dedicated to Connect, Grow, and Give a F*ck every shift.