Hospitality Training & Standards Specialist

Delux Public Charter, LLC; Texas; On-site; USD 33,000 - 44,000; Full time

Job summary

JSX is a leading regional air travel provider seeking a Hospitality Training & Standards Coordinator. You will provide administrative support to the Director and the Training & Standards Division, coordinating priorities, meetings, and documentation to ensure initiatives run smoothly and align with the JSX guest experience.

You will also support training launches, standards updates, and operational readiness across Hospitality, while maintaining confidentiality and exercising sound judgment in

Qualifications

• Experience providing administrative, coordinator, or project support in hospitality, customer service, operations, training, or standards-focused environment.
• Valid driver’s license for operating ground support equipment and customer vehicles.
• Strong organization, communication, and confidentiality when handling sensitive information.
• Proficiency with Microsoft Office and internal systems (SharePoint, Forms, trackers).

Responsibilities

• Provide administrative support to the Director of Hospitality Training & Standards and the division, including scheduling, meeting coordination, agenda preparation, note-taking, follow-up tracking, and maintaining divisional trackers and documentation.
• Serve as a coordination partner by organizing priorities, tracking deadlines, preparing updates, and supporting follow-through on key initiatives.
• Assist with Training & Standards projects, rollout planning, and ad-hoc requests as needed.
• Support communication from Training & Standards to hospitality leaders, stations, frontline teams, and cross-functional partners.
• Help coordinate divisional meetings, project reviews, working sessions, and follow-ups to ensure information is organized and action items are captured.
• Assist in maintaining Training & Standards documentation, project plans, training materials, calendars, SharePoint resources, trackers, and related records.
• Provide coordination and support across hospitality and Training & Standards initiatives, including training launches, standards updates, and operational readiness efforts.
• Assist with compiling information, identifying trends, preparing summaries, and organizing materials to support training, standards, communication, and decision-making.
• Maintain confidentiality and use sound judgment when supporting division priorities and leadership communications.

Skills

Highly organized

Clear verbal and written communication

Attention to detail

Discretion and confidentiality

Microsoft Office proficiency

SharePoint experience

Cross-functional coordination

Education

Undergraduate degree in Business, Hospitality Management, Communications, Organizational Development, or related field

Tools

SharePoint

Microsoft Teams

Smartsheet

Power BI

JotForm

Job description

JSX is a leading regional air travel provider seeking a Hospitality Training & Standards Coordinator. You will provide administrative support to the Director and the Training & Standards Division, coordinating priorities, meetings, and documentation to ensure initiatives run smoothly and align with the JSX guest experience.

You will also support training launches, standards updates, and operational readiness across Hospitality, while maintaining confidentiality and exercising sound judgment in