Hospitality Quality Assurance Lead

Jsx-2; Dallas (TX); Presencial; USD 61.000 - 74.000; Jornada completa

Descripción de la vacante

JSX is seeking a Hospitality Quality Assurance Manager to lead the development and maintenance of a consistent audit and QA program across Hospitality operations. You will collaborate with station leaders, Training, Safety, Security, and others to drive audits, identify trends, and coach teams for improved customer experience.

You will build practical audit tools, scoring, and playbooks, monitor corrective actions, and travel to stations as needed to verify readiness and sustain improvements

Formación

• Minimum 5 years of hospitality/airport operations QA or related leadership.
• Experience creating audit tools, checklists, and reporting templates.
• Strong analytical and communication skills for actionable feedback.

Responsabilidades

• Lead the hospitality QA audit program across stations.
• Conduct routine audits of customer touchpoints and service standards.
• Analyze trends and prepare scorecards and leadership briefings.
• Collaborate with Training to address knowledge gaps and onboarding improvements.
• Monitor corrective action plans and escalate high-risk findings.

Conocimientos

Auditing

Quality assurance

Data analysis

Customer experience

Herramientas

Excel

PowerPoint

SharePoint

Smartsheet

Descripción del empleo

JSX is seeking a Hospitality Quality Assurance Manager to lead the development and maintenance of a consistent audit and QA program across Hospitality operations. You will collaborate with station leaders, Training, Safety, Security, and others to drive audits, identify trends, and coach teams for improved customer experience.

You will build practical audit tools, scoring, and playbooks, monitor corrective actions, and travel to stations as needed to verify readiness and sustain improvements