Hospitality Training & Standards Lead

JSX; Dallas (TX); On-site; USD 33,000 - 44,000; Full time

Job summary

JSX is seeking a Hospitality Training & Standards Coordinator to provide high-level administrative support to the Director and the division, coordinating calendars, agendas, notes, and trackers while ensuring initiatives stay organized and aligned with Hospitality standards.

This role acts as a division right hand, facilitating cross-functional communication, supporting training launches, and maintaining documentation across SharePoint and other systems.

Qualifications

• Undergraduate degree in Business, Hospitality Management, Communications, Organizational Development, or related field.
• Experience providing administrative, coordinator, or project support in a hospitality, customer service, operations, training, or standards-focused environment.
• Experience supporting leaders, teams, or cross-functional projects with calendars, documentation, tracking, communication, and follow-up.

Responsibilities

• Provide administrative support to the Director of Hospitality Training & Standards and the Training & Standards Division, including scheduling, meeting coordination, agenda preparation, note-taking, follow-up tracking, and maintaining divisional trackers and documentation.
• Serve as a coordination partner and division right hand by helping organize priorities, track deadlines, prepare updates, and support follow-through on key T&S initiatives.
• Assist with Training & Standards projects, initiatives, rollout planning, and ad-hoc requests as needed.
• Support communication from Training & Standards to hospitality leaders, stations, frontline teams, and cross-functional partners, including briefs, recaps, updates, reminders, and project communications.

Skills

Organizational skills

Communication skills

Cross-functional coordination

Project support

Education

Bachelor's degree in Business

Hospitality Management

Communications

Tools

SharePoint

Microsoft Teams

Smartsheet

Power BI

JotForm

Learning management systems

Job description

JSX is seeking a Hospitality Training & Standards Coordinator to provide high-level administrative support to the Director and the division, coordinating calendars, agendas, notes, and trackers while ensuring initiatives stay organized and aligned with Hospitality standards.

This role acts as a division right hand, facilitating cross-functional communication, supporting training launches, and maintaining documentation across SharePoint and other systems.