Hospitality Training Specialist: Grow Team Programs

The Cheesecake Factory Incorporated; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits – 30 days

Retirement match

Tuition reimbursement

Dining discount 50% at Fox Restaurant–

Paid time off

Growth opportunities

Competitive salary & bonus

Job summary

Fox Restaurant Concepts, an entity of The Cheesecake Factory, is seeking a Training Specialist for Flower Child in Phoenix, AZ. The role focuses on administering all training initiatives and coordinating materials, events, and programs with a strong emphasis on organization and teamwork.

You will work with senior leadership to ensure consistent delivery, effectiveness of training programs, and alignment with restaurant goals while supporting front- and back-of-house teams.

Qualifications

• Ability to effectively organize and multi-task to ensure workload is maintained.
• Maintain confidentiality of proprietary materials and information.
• Develop and maintain positive relationships with employees and departments.
• Promote teamwork and achieve common goals.

Responsibilities

• Organize incoming mail and packages and prepare outgoing training deliveries.
• Assist in organizing and delivering training binders and information for Managers in Training.
• Support printing and organization of materials for trainings, classrooms, and remote sessions.
• Coordinate team meetings, including materials, scheduling, and food/bev.
• Proactively organize, maintain and report on active training initiatives and programs.
• Assist in planning, development, evaluation and enhancement of training programs to meet restaurant goals.
• Maintain ongoing training programs for front-of-house and back-of-house staff.
• Ensure tracking and reporting tools measure program effectiveness.
• Collaborate with Directors and senior teams to ensure consistent delivery and measurement.
• Coordinate cross-department efforts for menu rollouts and promotional calendars.
• Assist with orientations, classes, and ad hoc duties.

Skills

Organization

Multitasking

Confidentiality

Teamwork

Communication

Professionalism

Stress management

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Fox Restaurant Concepts, an entity of The Cheesecake Factory, is seeking a Training Specialist for Flower Child in Phoenix, AZ. The role focuses on administering all training initiatives and coordinating materials, events, and programs with a strong emphasis on organization and teamwork.

You will work with senior leadership to ensure consistent delivery, effectiveness of training programs, and alignment with restaurant goals while supporting front- and back-of-house teams.