Remote Regional Training Manager: Hospitality Growth

The Cheesecake Factory Incorporated; Phoenix (AZ); Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Health benefits within 30 days

Retirement savings with company match

Tuition reimbursement

Dining discount at Fox Restaurant Con

Paid time off

Job summary

The Cheesecake Factory Incorporated is seeking a Regional Training Manager for Flower Child. This remote role focuses on welcoming new managers and driving growth through onboarding, leadership coaching, and program development across our concepts.

You will oversee training schedules, certify programs, coordinate calendars and travel for new managers, and partner with operations to elevate guest experiences while upholding brand standards.

Qualifications

• General Manager or Executive Chef experience required.
• 4+ years experience in high-volume restaurant environment required.
• Ability to effectively organize and multi-task to ensure workload is maintained.
• Maintain confidentiality of proprietary materials and information.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
• Intermediate level of skill with Microsoft Word, Excel, and Powerpoint.
• Open to remote applicants.

Responsibilities

• Oversee MIT Training including onboarding, Orientation, Training Schedules, Compliance, Weekly Feedback, Progress Reporting, Certification, ongoing training and follow up.
• Train, support and develop systems in our restaurants as they relate to ATS/Onboarding, Inventory/Cost of Goods, To Go Sales, P&L/Finance, etc.
• Coaching and development for Managers as it relates to Leadership training, One on One’s, Performance Evaluations, etc.
• Proactively organize, maintain and report on active training initiatives and programs.
• Ensure appropriate tracking & reporting tools are in place to determine program effectiveness.
• Support the Hourly Training Manager with tasks including onboarding, orientation, training, Train the Trainer classes, etc.
• Coordinate training calendars, scheduling and travel for all new Managers.
• Assist with orientations, training, and certifications for all new Managers.
• Provide support and communication for all new Managers throughout training and beyond (weekly feedback forms, etc.).
• Track and ensure all compliance training is completed and up to date (new and existing Managers).
• Create, maintain, and improve training materials coordinating with Table 43.
• Schedule, execute, and present FRC University sessions.
• Coordinate, track, and follow up on all Journey to Success sessions and participant/mentors.
• Offer support to NROs after opening day.
• Offer assistance to Operations Leadership for misc. initiatives and regularly visit the restaurants.

Skills

Leadership

Training

Multitasking

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Cheesecake Factory Incorporated is seeking a Regional Training Manager for Flower Child. This remote role focuses on welcoming new managers and driving growth through onboarding, leadership coaching, and program development across our concepts.

You will oversee training schedules, certify programs, coordinate calendars and travel for new managers, and partner with operations to elevate guest experiences while upholding brand standards.