Hospitality Training Specialist: Front & Back of House

Fox Restaurant Co; Phoenix (AZ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Salary & bonus

Health benefits

Retirement plan with company match

Tuition reimbursement

Growth opportunities

Paid time off

Dining discount

Training programs

Job summary

Fox Restaurant Concepts in Phoenix, AZ is seeking a Training Specialist for Flower Child to administer all training initiatives. You will organize materials, manage training binders, and coordinate classrooms, remote sessions, and team meetings.

This role supports front- and back-of-house staff with ongoing development and program evaluation. The position demands proactive organization, collaboration with senior teams, and a passion for hospitality training.

Qualifications

• Ability to effectively organize and multi-task.
• Maintain confidentiality of proprietary materials and information
• Develop and maintain positive and productive working relationships with other employees and departments
• Partner with and assist others to promote an environment of teamwork and achieve common goals
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment
• Intermediate level of skill with Microsoft Word, Excel, and Powerpoint.

Responsibilities

• Organize incoming mail and packages, as well as prepare outgoing deliveries for training via UPS and FedEx.
• Assist in organization and delivery of training binders, packages, and information for newly hired Managers in Training (MIT’s).
• Assist with organization and printing of materials for training events, classrooms, and remote sessions.
• Assist with organization and execution of team meetings, including printed materials, scheduling, food & bev, and execution.
• Proactively organize, maintain and report on active training initiatives and programs.
• Assist with planning, development, evaluation and enhancement of comprehensive training and development programs to meet restaurant goals and objectives.
• Assist in maintaining on-going, constantly evolving training programs for front-of-house, and back-of-house restaurant employees.
• Ensure appropriate tracking & reporting tools are in place to determine program effectiveness.
• Work directly with Director of People & Retention, Training and Senior Operations Teams to ensure consistency in training program delivery & measurements.
• Work with other departments to help coordinate efforts for menu rollouts, promotional planners, calendars, and other cross-department projects.
• Assist in facilitation/organization of orientations, classes, training, etc.
• Perform any ad hoc duties as requested.

Skills

Organization

Communication

Confidentiality

Teamwork

Problem solving

Tools

Microsoft Word

Excel

PowerPoint

Job description

Fox Restaurant Concepts in Phoenix, AZ is seeking a Training Specialist for Flower Child to administer all training initiatives. You will organize materials, manage training binders, and coordinate classrooms, remote sessions, and team meetings.

This role supports front- and back-of-house staff with ongoing development and program evaluation. The position demands proactive organization, collaboration with senior teams, and a passion for hospitality training.