Hospitality Technology Analyst | Full-Time | Remote

Oak View Group; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Hospitality Technology Analyst to support the implementation of technology solutions for their clients. The role involves collaborating with cross-functional teams, managing POS systems, and ensuring proper integration of technology. Candidates should have a Bachelor's degree in Computer Science and relevant IT support experience, particularly in dynamic environments like sports and entertainment venues.

Benefits

Health, Dental and Vision Insurance

401(k) Savings Plan

401(k) matching

Paid Time Off (vacation days, sick days, and 11 holidays)

Qualifications

• 3+ years of experience in IT support, preferably in non-traditional environments.
• Familiarity with venue technologies like POS hardware and software.
• Proficiency in operating systems and system management tools.

Responsibilities

• Support the design and deployment of technical infrastructure for new clients.
• Work with vendors to ensure POS systems meet business needs.
• Provide technical support to onsite teams and clients.

Skills

Problem-solving

Attention to detail

Communication

Interpersonal skills

Education

Bachelor’s degree in Computer Science

Equivalent relevant experience

Tools

POS systems

Cloud platforms (AWS, Azure, Google Cloud)

Network infrastructure

Job description

Overview

The Hospitality Technology Analyst supports the Hospitality Technology team in the implementation of solutions for OVG Hospitality, primarily point of sale (“POS”) systems. They will work collaboratively with cross-functional teams and vendors to ensure the proper product is selected to meet the needs of the business and then assist in the planning, configuration, and installation of the solution. A successful applicant will have a demonstrated familiarity across a range of areas: LAN/WLAN, desktop support, project management, point-of-sale systems, cloud systems, and IT infrastructure in traditional and non-traditional environments. This role will require substantial travel and the ability to work nonstandard hours, including nights, weekends, and holidays, in support of our clients.

This role pays an annual salary of $77,000-$88,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 25, 2025.

Responsibilities

• Support the design and deployment of OVG Hospitality’s technical infrastructure and systems as part of seamlessly onboarding new clients
• Work with vendors to ensure our POS systems meet OVG Hospitality’s needs
• Ensure that OVG Hospitality’s technology is integrated properly with other internal systems
• Contribute to knowledge management and participate in an environment of standardized, repeatable processes, suggesting updates as needed to continually improve our operations
• Maintain an accurate hardware inventory of POS and related devices across the OVG ecosystem
• Support OVG Hospitality stakeholders and clients with invoicing and billing needs
• Provide technical support as needed to onsite teams and clients
• Stay updated with the latest industry trends, technologies, and best practices

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent relevant experience
• 3+ years of experience in an IT support role, preferably in non-traditional environments like sports & entertainment venues and special events
• Familiarity with common venue technologies like POS hardware and software, Wi-Fi, network infrastructure, etc
• Proficiency in operating systems and system management tools
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud)
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to lift and move equipment