Field Tech Support Analyst

Apex Systems; Minnesota; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading IT services provider seeks a Field Tech Support Analyst to provide on-site and remote support for healthcare imaging systems. This role involves troubleshooting, maintenance, and fostering customer relationships to ensure optimal system performance. The position offers significant career growth opportunities within a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Program

Employee Stock Purchase Program

Employee Assistance Program

Qualifications

• Provides on-site and remote technical support for imaging systems.
• Diagnoses and resolves hardware and software issues.

Responsibilities

• Install, configure, and relocate medical imaging systems.
• Communicate effectively with healthcare professionals.

Skills

Technical Support

Troubleshooting

Customer Service

Job description

Apex Systems is a global IT services provider, and our staffing practice has an opening for a Field Tech Support Analyst to place at our client, a Major Technology Healthcare Company.

Client: Major Technology Healthcare Company

Terms: 12-month contract-to-hire

Location: 100% Remote (US Based) – must be willing and able to travel to client sites to provide support

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Madison at [e-mail] . Please reference Field Tech Support Analyst.

Job Description:

The Field Service Technician provides on-site and remote technical support for Enterprise Imaging Radiology and Cardiology customers. This role is responsible for installing/moving, maintaining, troubleshooting, and repairing imaging hardware and software in healthcare settings, ensuring minimal downtime and optimal system performance.

Responsibilities:

Technical Support and Maintenance:

• Provide on-site and remote troubleshooting, maintenance, and repair of Enterprise Imaging Radiology and Cardiology equipment.

• Diagnose and resolve hardware and software issues using manufacturers documentation and diagnostic tools.

• Perform preventative maintenance to ensure system reliability and minimize downtime.

• Install, configure, and relocate medical imaging systems according to manufacturer specifications.

• Test newly installed equipment to ensure full functionality before handover.

• Document all installation activities for compliance and customer records.

· Customer Service & Relationship Management

• Communicate effectively with healthcare professionals to understand their technical needs and concerns.

• Provide guidance on equipment usage and recommend solutions to optimize performance.

• Foster strong relationships with customers to enhance trust and satisfaction.

• Maintain accurate records of all service activities, including troubleshooting steps, parts used, and repairs performed.

• Ensure compliance with health and safety regulations, manufacturer standards, and company policies.

• Submit required service reports, expense logs, and part returns on time

This is a great opportunity to join a Major Technology Healthcare Company and be a part of a great work environment with a well-organized team and colleagues who will help you grow and succeed. There is a wide array of career growth opportunities within this organization, and their goal is to help develop you into those areas.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.