Hospitality Support Assistant

Hopesglobalgetaways; Kingman (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Work-from-home flexibility

Adjustable scheduling opportunities

Comprehensive training and onboarding support

Job summary

Hopesglobalgetaways is seeking motivated individuals for the role of Hospitality Support Assistant. This remote position involves assisting clients with travel arrangements and providing exceptional customer support throughout the planning process.

The ideal candidates should possess strong communication skills and attention to detail, with a passion for hospitality and travel. This opportunity offers work-from-home flexibility and comprehensive training.

Qualifications

• Strong customer-focused communication abilities.
• Excellent attention to detail and organizational skills.
• Ability to prioritize tasks and manage responsibilities independently.
• Reliable internet connection and professional work habits.
• Interest in hospitality, guest services, travel support, or administrative coordination.

Responsibilities

• Assist clients with travel requests and vacation planning needs.
• Help coordinate lodging, transportation, and activities.
• Provide courteous support through various communication channels.
• Maintain accurate client information and planning records.

Skills

Customer-focused communication abilities

Attention to detail

Organizational skills

Task prioritization

Comfortable with web-based applications

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Career Opportunity

We are seeking motivated and service-oriented individuals to become part of our expanding remote operations team as Hospitality Support Assistants. This role involves helping clients navigate travel arrangements, coordinating important trip-related details, and providing exceptional support to help deliver a smooth and enjoyable planning experience.

Whether you’re transitioning from hospitality, retail, customer care, administrative work, or exploring a new career path, this opportunity offers the flexibility and training needed to succeed in a remote environment.

What You'll Do

• Assist clients with travel requests, destination interests, and vacation planning needs
• Help coordinate lodging, transportation, cruises, guided experiences, flights, and leisure activities
• Review supplier offerings and available travel options using approved reservation resources
• Organize booking documentation, travel schedules, and confirmation records
• Provide courteous support through phone conversations, email correspondence, and digital messaging
• Assist with itinerary modifications, travel updates, and service-related follow-up
• Maintain accurate client information and planning records within company systems
• Monitor travel trends, destination highlights, and supplier announcements
• Participate in online training, onboarding activities, and professional development programs

Preferred Skills

• Strong customer-focused communication abilities
• Excellent attention to detail and organizational skills
• Ability to prioritize tasks and manage responsibilities independently
• Comfortable working with web-based applications and standard computer tools
• Reliable internet connection and professional work habits
• Eagerness to learn new systems and procedures
• Interest in hospitality, guest services, travel support, or administrative coordination
• Must be at least 18 years of age
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

What We Offer

• Work-from-home flexibility
• Adjustable scheduling opportunities
• Comprehensive training and onboarding support
• Continued coaching and mentorship