Hospitality Support

RR Donnelley & Sons; New York (NY); Vor Ort; USD 26.000 - 36.000; Vollzeit

Zusammenfassung

RR Donnelley & Sons in Midtown Manhattan, NY, seeks a Full-time Hospitality Associate to support a busy corporate office with six floors, kitchens, and frequent catered events. Roles include setting up meetings, coordinating food deliveries, and ensuring conference rooms are prepared with catering and AV equipment.

The position offers 40 hours/week, Mon-Fri, 9am–6pm, fully onsite, with overtime opportunities and a path to Senior Hospitality Associate.

Qualifikationen

• High school diploma or equivalent.
• 1 year minimum professional hospitality/restaurant/housekeeping experience.
• Able to make independent decisions per business needs and policy.
• Strong interpersonal communication skills required.
• Excellent organizational skills required.
• Must meet deadlines and complete projects on time.
• Strong attention to detail.
• Able to work well in a team environment.
• Professional attire and demeanor.
• Good written communication skills.
• Strong problem-solving skills with escalation when needed.
• Ability to work in a fast-paced environment.
• Ability to manage multiple projects simultaneously.
• Ability to operate basic AV equipment.
• Professional telephone demeanor.
• Anticipate client needs for meetings and events.
• Self-motivated with a positive can-do attitude.
• Proven customer service skills.

Aufgaben

• Check conference room and meeting schedule; note changes for accurate setup.
• Set up rooms per client requests: AV, food, beverages, utensils, ice, etc.
• Clean up rooms and return items to vendors.
• Prepare coffee and beverages in kitchens each morning.
• Tidy pantries and coffee areas throughout the day.
• Communicate scheduling or deadline issues to supervisor.
• Maintain inventory of catering supplies; order as needed.

Kenntnisse

Interpersonal communication

Organizational skills

Time management

Multitasking

Problem-solving

Customer service

Teamwork

Professional demeanor

Written communication

A/V equipment operation

Ausbildung

High school diploma or equivalent

Tools

Audio/visual equipment operation

Jobbeschreibung

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

This is a fast-paced, high-volume hospitality role supporting a busy six-floor corporate office with multiple kitchens, pantries, conference rooms, and near-daily catered events. Hospitality Associates are expected to work independently with minimal supervision while completing five daily floor sweeps, maintaining hospitality spaces every two hours (and as needed), setting up and breaking down meetings and events, coordinating food deliveries, managing vendors, restocking supplies, and ensuring conference rooms are fully prepared with catering, beverages, and audio/visual equipment. The office typically hosts 5-10 catered events per day, requiring strong organization, attention to detail, and the ability to prioritize competing demands in a constantly changing environment. Candidates must be comfortable being on their feet for most of the day, multitasking, and delivering exceptional customer service while anticipating client needs. A Food Handler Certificate is strongly preferred due to the volume of food service responsibilities, though training can be provided. This role offers clear opportunities for growth into a Senior Hospitality Associate position with increased responsibility for leading office-wide hospitality programs and recurring events. Successful candidates will be self-motivated, dependable, proactive problem-solvers who enjoy working in a high-energy environment and taking ownership of their work.

Location:Midtown Manhattan, New York, NY

Contract: Permanent, full time

Shifts: 40 hours per week, Mon-Fri 9am-6pm with a 1-hour unpaid lunch; some flexibility is required

You will have the opportunity to work overtime at least once a month

Work model: Fully onsite

• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client's request, including audio/visual equipment, food, beverages, utensils, ice, etc
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers and the pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed

Qualifications

• High school diploma or equivalent
• Minimum (1) year professional experience preferably in hospitality, restaurant or housekeeping industry
• Able to make independent decisions that conform to business needs and policy
• Strong interpersonal communication skills required
• Excellent organizational skills required
• Must be able to meet deadlines and complete all projects in a timely manner
• Strong attention to detail is required
• Must work well in a team environment
• Professional attire and demeanor required
• Good written communication skills
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to work in a fast paced, high-energy environment
• Ability to work on multiple projects simultaneously
• Ability to operate basic audio/visual equipment
• Professional telephone demeanor
• Ability to anticipate client's needs for meetings and events
• Must be self-motivated with a positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $19.13 - $26.44 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.