Hospitality Supervisor - Santa Monica, CA

LAZ Parking; Santa Monica (CA); Vor Ort; USD 33.000 - 44.000; Vollzeit

Benefits dieser Stelle

401(k) with Employer Match

Medical, dental, vision – 3 plan opti

Zusammenfassung

LAZ Parking is seeking a Hospitality Supervisor to oversee facilities during off-shift hours, greeting customers and maintaining a welcoming atmosphere. You will respond to locations needing supervision and support staff across shifts.

The role emphasizes strong customer service, leadership, and adherence to policies, with weekends required and a valid driver's license. LAZ offers paid training and solid benefits under a non-exempt schedule.

Qualifikationen

• High school diploma or GED required.
• Prior experience in the luxury hospitality industry is preferred.
• Strong customer service experience.

Aufgaben

• Ensures staff adhere to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards and changes to procedures.
• Promotes premier customer satisfaction with a friendly demeanor and can-do attitude.
• Runs daily revenue and other management reports.
• Greet customers by name and resolve issues with prompt, caring communication.

Kenntnisse

Communication

English language

Feedback openness

Urgency

Continuous improvement

Team building

Ausbildung

High school diploma

Jobbeschreibung

Benefits of joining LAZ!

Growth Opportunities

Rate: $28/HR

Pay Active– On-demand access to earned wages, get up to 50% of your earned wages immediately.

PAID training

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

MUST be available to work weekends.

REQUIRED. A Valid Driver’s License (at least 2 yrs) is also required.

The Spirit Of The Position

The Hospitality Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision

Principal Job Duties

• Ensures staff adhere to rules of conduct, policies, and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.
• Responsible for running any reports related to daily revenue, other reports requested by management.
• Assists with periodic training as needed.
• Resolve customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Education

High school diploma or GED required.

Experience

• Prior experience in the luxury hospitality industry (Parking, Restaurants, Hotels, etc) is
• Strong customer service experience.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements – heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.