Hospitality Supervisor - Multi-Property Front Desk

Stratton Amenities; Michigan; On-site; USD 33,000 - 36,000; Full time

Job summary

Stratton Amenities is seeking a Hospitality Supervisor to lead front desk concierge and loading dock teams across multiple Oakland-area properties. The role travels between locations, stepping in for operations as needed to preserve service quality.

The ideal candidate has at least two years of supervisory experience in hospitality and a proven ability to coach staff, uphold standards, and respond quickly to staffing challenges. This position offers an hourly pay range and benefits.

Qualifications

• Minimum two years of supervisory or management experience in hospitality or related fields.
• Ability to coach, train, and develop front desk and loading dock staff.
• Strong hospitality mindset and commitment to service excellence.
• Excellent communication and organizational skills.
• Reliable transportation and ability to travel between properties.

Responsibilities

• Provide on-site leadership and support across multiple Class A office properties.
• Coach, mentor, and develop front desk concierge and loading dock team members.
• Conduct routine site visits, inspections, and service audits.
• Assist with recruiting, interviewing, onboarding, training, and developing employees.
• Reinforce hospitality standards, appearance standards, and operational procedures.
• Respond to staffing shortages, call-offs, emergencies, and operational challenges.
• Provide coverage for front desk concierge and loading dock positions when necessary to maintain uninterrupted service.
• Serve as the first point of escalation for shift-level issues and employee concerns.
• Support implementation of new procedures, training initiatives, and service improvements.
• Build positive working relationships with property management teams, tenants, and clients.
• Communicate regularly with the Hospitality Manager regarding staffing, performance, and operational issues.
• Ensure compliance with company policies, client expectations, and site-specific procedures.
• Assist with special projects, new property launches, and operational transitions.

Skills

Supervisory experience

Coaching & development

Communication skills

Travel between properties

Hospitality mindset

Job description

Stratton Amenities is seeking a Hospitality Supervisor to lead front desk concierge and loading dock teams across multiple Oakland-area properties. The role travels between locations, stepping in for operations as needed to preserve service quality.

The ideal candidate has at least two years of supervisory experience in hospitality and a proven ability to coach staff, uphold standards, and respond quickly to staffing challenges. This position offers an hourly pay range and benefits.