Multi-Property Hospitality Supervisor

Stratton Amenities; Los Angeles (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is seeking a Hospitality Supervisor to lead front desk concierge and loading dock teams across a portfolio of Class A office properties. You will coach, train, and develop staff while ensuring service quality and hospitality standards are maintained across locations in the Seattle area.

The role requires hands-on leadership, strong communication skills, and the ability to travel between properties.

Qualifications

• Minimum two years of supervisory, lead, or management experience in hospitality, concierge services, guest services, hotel operations, luxury residential, customer service, or a related field.
• Demonstrated ability to coach, train, and develop employees.
• Strong hospitality mindset and commitment to service excellence.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Reliable transportation and ability to travel between properties throughout the Seattle area.
• Flexibility to work early mornings, evenings, weekends and holidays as operational needs require.
• Comfortable being on call and responding to staffing emergencies.
• Professional appearance and demeanor.

Responsibilities

• Provide on-site leadership and support across multiple Class A office properties.
• Coach, mentor, and develop front desk concierge and loading dock team members.
• Conduct routine site visits, inspections, and service audits.
• Assist with recruiting, interviewing, onboarding, training, and developing employees.
• Reinforce hospitality standards, appearance standards, and operational procedures.
• Respond to staffing shortages, call-offs, emergencies, and operational challenges.
• Provide coverage for front desk concierge and loading dock positions when necessary to maintain uninterrupted service.
• Serve as the first point of escalation for shift-level issues and employee concerns.
• Support implementation of new procedures, training initiatives, and service improvements.
• Build positive working relationships with property management teams, tenants, and clients.
• Communicate regularly with the Hospitality Manager regarding staffing, performance, and operational issues.
• Ensure compliance with company policies, client expectations, and site-specific procedures.
• Assist with special projects, new property launches, and operational transitions.

Skills

Supervisory experience

Hospitality industry

Customer service

Communication skills

Interpersonal skills

Flexible scheduling

Travel willingness

Job description

Stratton Amenities is seeking a Hospitality Supervisor to lead front desk concierge and loading dock teams across a portfolio of Class A office properties. You will coach, train, and develop staff while ensuring service quality and hospitality standards are maintained across locations in the Seattle area.

The role requires hands-on leadership, strong communication skills, and the ability to travel between properties.